Tim'eshaBurnett Mayo
Columbus,OH
Summary
Adaptable professional with a strong ability to learn quickly and thrive in new environments. Demonstrated expertise in efficiently acquiring knowledge and applying it to achieve measurable results. Proven track record of delivering high-quality work while effectively managing change and fostering teamwork. Committed to continuous professional development and achieving organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Supervisor
The Heritage Of Hannah Neil
Columbus, Ohio
04.2024 - Current
- Confirmed that residents and staff members observed safety procedures and conducted inspections to identify and resolve dangerous issues.
- Assisted with the development and implementation of service plans for residents.
- Assisted residents with daily living activities and provided emotional support.
- Ensured that all necessary supplies were available at all times for resident use.
- Coordinated daily transportation needs of residents.
- Composed work schedules for staff members and confirmed shifts had proper coverage.
- Conducted weekly meetings with staff to review progress and discuss any issues or concerns.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Customer Service Representative
Afni Inc, Verizon
Tucson, Arizona
01.2021 - 04.2024
- Processed transactions accurately using point-of-sale systems daily.
- Documented customer interactions in the database for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with inquiries and product information effectively.
Administrative Assistant
L & S Services
Columbus, Georgia
08.2016 - 02.2021
- Implemented an efficient record filing system to enhance document organization and management.
- Coordinated office meetings and client appointments for staff teams, ensuring seamless scheduling.
- Organized and maintained electronic and physical filing systems for easy access.
- Trained new administrative staff on office protocols and software usage.
- Collaborated with vendors to ensure timely delivery of office supplies and services.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
High School Diploma -
Central High School
Phenix City, AL05-2015
Skills
- Crisis management and safety inspections
- Service planning and scheduling
- Daily living assistance
- Customer relationship management
- Administrative organization and documentation
- Medical appointment coordination
- Accurate record keeping
- Transaction processing
Certification
- Adult and pediatric first Aid/CPR/AED
Timeline
Residential Supervisor
The Heritage Of Hannah Neil
04.2024 - Current
Customer Service Representative
Afni Inc, Verizon
01.2021 - 04.2024
Administrative Assistant
L & S Services
08.2016 - 02.2021
High School Diploma -
Central High School
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