TIMESHA THOMPSON
Katy,TX
Summary
- Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Dedicated retail customer relations professional successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. Centered on building customer satisfaction and loyalty with high-quality support.
- Responsible Stocker with excellent blocking, facing and customer service skills coupled with 9 years of experience. Fast worker with attention to detail and completeness.
- Dependable with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment.
Overview
12
12
years of professional experience
Work History
Stock Associate
Vera Bradley
10.2021 - 08.2022
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained inventory count, tracked usage and documented variances.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Accepted over 70 delivered packages, verified products and checked delivery totals to keep system records current and accurate.
Stock Associate
Vera Bradley
08.2019 - 09.2020
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained inventory count, tracked usage and documented variances.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Accepted over 70 delivered packages, verified products and checked delivery totals to keep system records current and accurate.
Stock Associate
Vera Bradley
07.2013 - 12.2017
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained inventory count, tracked usage and documented variances.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Accepted over 70 delivered packages, verified products and checked delivery totals to keep system records current and accurate.
Sales Associate
Kohls Department Store
07.2011 - 08.2012
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Office Clerk/Waterpark Attendant
City Of Prairie View
06.2010 - 11.2011
- Tracked information with spreadsheets, updated databases and used word processing software to type correspondence.
- Documented and processed incoming messages over communication systems for supervisor review.
- Passed along phone messages and maintained records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Education
Bachelor of Science - Communication
Sam Houston State University
Huntsville, TX05.2022
Associate of Arts -
Lone Star College System
Cypress, TX 05.2012
High School Diploma -
Hempstead High School
Hempstead, TX05.2009
Skills
- Proficient in Microsoft Office
- Data Entry
- Inventory Recordkeeping
- Data Gathering
- Information Processing
- Training & Development
- Verbal and Written Communication
- Detail-Oriented
- Editing and Proofreading
- Stocking and Replenishing
- Billing
- Data Entry
- Point of Sales
- Collecting Information
Timeline
Stock Associate
Vera Bradley
10.2021 - 08.2022
Stock Associate
Vera Bradley
08.2019 - 09.2020
Stock Associate
Vera Bradley
07.2013 - 12.2017
Sales Associate
Kohls Department Store
07.2011 - 08.2012
Office Clerk/Waterpark Attendant
City Of Prairie View
06.2010 - 11.2011
Bachelor of Science - Communication
Sam Houston State University
Associate of Arts -
Lone Star College System
High School Diploma -
Hempstead High School
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