TIMESHIA GREEN
Loganville,PA
Summary
Diligent Customer Support Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Visual Merchandising Coordinator
National Vision
02.2017 - 05.2023
- First point of contact for National Vision stores, ensuring their questions and concerns were addressed promptly via Email, Text and occasionally phone.
- Work cross-functionally with all Operational teams throughout the company.
- Maintain merchandising guides, checklists and schematics for retail stores and wholesale accounts, making updates and modifications as necessary
- Assist in the process of new and renovated stores, including merchandising prop and signage orders with the retail supply team and printer vendors, and prep floor layout packets
- Maintain merchandising store directory, including updating merchandising elements of each store as needed
- Manage communications and requests from the field, fulfilling all requests in a timely manner
- Contributed to the development of company-wide visual merchandising guidelines, establishing best practices for stores across the region.
- Collaborated with store management to ensure visual consistency and adherence to brand standards.
- Led cross-functional teams in executing seasonal resets, resulting in seamless transitions between merchandise collections.
- Coordinated with buying teams to align merchandise selection with targeted visual themes and customer preferences throughout the year.
- Developed and executed floor plans for merchandise layouts, optimizing traffic flow and product visibility.
- Maintained strong vendor relationships, negotiating favorable terms for display materials and promotional collateral.
- Evaluated competitor practices, utilizing insights gained to develop innovative approaches that set our store apart from others in the market.
- Increased overall store performance by conducting regular audits of visual merchandising practices and providing feedback for improvements.
Stylist
Stitch Fix
01.2022 - 06.2022
- Developed a deep understanding of the Stitch Fix brand, product offerings, and styling philosophy
- Utilized customer feedback to curate personalized boxes for clients that meet their individual needs and preferences
- Analyzed customer profiles and data to make informed decisions on which items to include in each box
- Stayed up to date with current fashion trends and new products to ensure customers receive the most relevant pieces
- Provided exceptional customer service by responding promptly to client inquiries and requests
- Collaborated with other stylists to share ideas and best practices
- Maintained accurate records of all customer interactions and transactions
- Monitored inventory levels and restock as needed
- Assisted with promotional activities such as photo shoots, events, and marketing campaigns
- Developed creative content for social media channels
- Participated in weekly team meetings to discuss progress and challenges
- Generated reports to track performance metrics and identify areas for improvement.
Project Coordinator
Trextel
04.2015 - 11.2016
- Prepare project reports for management, client, or others
- Monitor and update all techs scheduling in coordination with the sites
- Assist in project planning, scope development and tracking project deliverables
- Confer with project personnel to provide technical advice and to resolve problems
- Contact technicians to provide details of project and receive confirmation
- Created process to collect and maintain deliverable documentation provided by partners
- Developed and implemented project management processes and procedures
- Environment/Tools Used: CRM, SharePoint, MS Excel
- Pre-calling project sites to inform of upcoming installations
- Escalate and follow up on project issues that arise
- Complete wrap-up at the end of the project
- Other support duties may be assigned
- Prepare for initial project rollout
- Provide technical support to technicians.
Office Support Specialist
Gwinnett Technical College
10.2011 - 11.2014
- Provide discreet secretarial and reception services for a busy college
- Help assist instructors with classroom management
- Maintained student confidentiality
- Modeled correct use of oral and written language
- Encouraged students to develop positive self-concepts
- Scheduled appointments and maintained accurate, up-to-date confidential files using Microsoft spreadsheet excel and word
- Process student enrollment and withdrawals in our ESL, Spanish and Green Technologies classes in accordance with the school and directors' procedures
- Manage student personnel records in conformity with the school system procedures as given
- Provide support for instructors in the continuing education and credit sides of the college
- Scan and store all student documents and records with accuracy and confidentiality
- Process instructors request on reserving equipment and rooms
- Mail out information packages for prospective students as soon as requested
- Provided telephone support internally and externally
- Prepare and decipher letters, reports and any forms
- Respond and resolve all student request
- Ability to work on a multi-line phone system.
Education
Certificate in Administrative Assistant -
Gwinnett Technical College
Lawrenceville, GA08.2015
Diploma in Medical Assistant -
Everest
Lawrenceville, GA04.2012
Skills
- Administrative Assistant
- Marketing
- Outlook
- Merchandising
- Project Coordination
- Project Planning
- Project management
- SharePoint
- Microsoft Project
- Microsoft Office
- Fashion History
- Cross-merchandising
- Customer behavior understanding
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
Certification
Driver's License
Timeline
Stylist
Stitch Fix
01.2022 - 06.2022
Visual Merchandising Coordinator
National Vision
02.2017 - 05.2023
Project Coordinator
Trextel
04.2015 - 11.2016
Office Support Specialist
Gwinnett Technical College
10.2011 - 11.2014
Certificate in Administrative Assistant -
Gwinnett Technical College
Diploma in Medical Assistant -
Everest
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