Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tim Hildebrand

Carmel,IN
Tim Hildebrand

Summary

Innovative, resourceful operations and sales leader with a proven track record in scientific management and data-driven analysis, optimizing daily functions. Skilled in inspiring teams to achieve peak performance while fostering an environment that encourages professional growth. Known for implementing innovative solutions that enhanced efficiency and drove revenue. Committed to leveraging expertise to contribute to organizational success and exceed business objectives.

Overview

17
years of professional experience

Work History

DIG Agency

Chief Operations Officer
12.2022 - 09.2025

Job overview

  • Grew sales from $1M loss to $500K profit by year two. Lead the operational-design and execution of a free-lead telesales system from zero operations/processes/systems. Managed/Oversaw AI-implementation, sales, recruiting, data ops; an million-point data analysis-identified bottlenecks, turned unprofitable system profitable increasing sales conversions from 2% to 4.5-5% per 100 calls via call prioritization and agent routing rule-sets. Managed sales coaches and 40-80 sales agents; innovated paid-entry 1099 model generating $50-$75k/month. When full operational authority was given fixed the recruiting within 2 weeks from 35 recruits to 60+.
  • Innovated and drove company use of AI to listen to all calls, develop better closing, and began a "outbound dialing-call fronting AI voice" and "Inbound AI voice call handler/appointment setter/transfer bot". Oversaw directly the entire development of all AI prompting and logic instructions. Also AI chatbots, AI text-bots, auto responders, appointment setters etc. training them directly to be more and more precise, accurate, honest, and effective.
  • Promoted from Telesales Sales Manager within 1.5 years to COO.
  • Drove operational direction, administrative and cost efficiency and implementation of security programs
  • Extensive TCPA compliance development
  • Increased profitability by optimizing sales and fulfilling lower overhead costs, and discovering/creating a new payment vector, essentially taking a year to build out an entire business model from complete scratch.
  • Streamlined company processes and procedures while enhancing agent retention and profitability.

AIL Then DIG Agency

Life Insurace Sales Broker
05.2022 - 12.2022

Job overview

  • Telesales and Zoom Sales, inbound and appointment based strategies.
  • One Call close further mastery.
  • Induced consumer to trust with social number, banking info, and sign a contract within less than 45 minute call.

Semper Solaris

Telesales Solar Specialist
05.2020 - 06.2021

Job overview

  • Adapted hard-close techniques to phone-only environment-closed high-ticket energy contracts. Selling value to beat cheaper cost competitors.

Service Champions Heating and Air Conditioning

Outside Sales
12.2019 - 09.2020

Job overview

  • Converted first meet face to face customers into a trusting relationship in 1-2 hours and solicited and requested the sale
  • Sold value to get a much higher price than competitors
  • Completed documentation smoothly to finalize sales.

RE/MAX Gold

Team Leader
01.2009 - 01.2012

Job overview

  • Ranked #1 agent MLS-wide across Solano, Sonoma, Napa counties (thousands of agents) Managed 20-person sales team; transitioned from top individual performer to team model. Oversaw recruiting, lead routing, marketing partnerships-drove $550K net commissions.

Education

Sacramento State University

B.A. from Business Administration & Land Use Management
01-2004

Skills

  • Application of scientific management techniques
  • Data-Analysis
  • Profit and loss analysis
  • Growth-focused operational management
  • Optimizing sales conversions
  • Data-driven metrics
  • Compliance-focused operational auditing
  • Operational efficiency improvement
  • Deployment of AI across communication channels
  • Leading large sales teams
  • Information systems security
  • Regulatory compliance expertise
  • Sales and Telemarketing Mastery
  • Single-call sales closing
  • Negotiation expertise
  • CRM (GoHighLevel)
  • Mondaycom
  • Convoso Dialer

Timeline

Chief Operations Officer

DIG Agency
12.2022 - 09.2025

Life Insurace Sales Broker

AIL Then DIG Agency
05.2022 - 12.2022

Telesales Solar Specialist

Semper Solaris
05.2020 - 06.2021

Outside Sales

Service Champions Heating and Air Conditioning
12.2019 - 09.2020

Team Leader

RE/MAX Gold
01.2009 - 01.2012

Sacramento State University

B.A. from Business Administration & Land Use Management

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