Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic

Timielhin Fakeye

Charlotte,NC

Summary

Professional computer analyst with strong focus on delivering impactful results. Skilled in system diagnostics, network management, data analysis, and EPIC environment experience. Reliable team collaborator, known for leadership qualities, adaptability and problem-solving abilities. Adept at aligning technical solutions with business objectives to drive success.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Computer Analyst (Novant Health)

Wipro Technologies
03.2024 - Current
  • Provide technical support to end-users, resolving issues efficiently while maintaining a high level of customer satisfaction.
  • Assist in budget planning for IT department expenditures, helping control costs without sacrificing quality or performance standards.
  • Manage 2000 desktop refresh projects from implementation to completion, ensuring timely delivery within scope and budget constraints.
  • Design user-friendly interfaces that enhanced overall user experience and increased productivity levels.
  • Perform root-cause analysis on recurring issues, successfully identifying permanent resolutions in multiple cases.
  • Ensure business continuity by developing disaster recovery plans and maintaining backup systems.
  • Minimize downtime with proactive maintenance of hardware, software, and network components.
  • Spearhead infrastructure improvements by identifying areas for optimization and recommending cost-effective solutions.
  • Train employees on new technologies, serving as a subject matter expert on various applications and tools.
  • Optimize network security through regular monitoring, updates, and vulnerability assessments.
  • Conduct thorough evaluations of new technologies for potential incorporation into the company's technology stack.
  • Collaborate with cross-functional teams to develop customized software solutions for diverse clients.
  • Enhance system efficiency by conducting comprehensive analyses and implementing software upgrades.
  • Printer installation ,mapping, drivers update, configure printer on network
  • EPIC environment experience; manage and optimize the EPIC electronic health record (EHR) system.

Technical Support Engineer (CompuCom)

Wells Fargo
09.2023 - 03.2024
  • Setup HUBS at workstations, ensured that cable management was secure.
  • Imaged HUBS with software.
  • Q & A workspace to ensure that HUB was properly installed for end users.
  • Checked computer hardware (mice, keyboards, webcams, and monitors) to ensure functionality.
  • Provided orientation and guidance to users on how to operate the new HUB equipment.
  • Performed troubleshooting to diagnose and resolve any imaging issues with the hardware.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Lead team, installed 5000 desktop computers refresh project(Wells Fargo)

SMB Technical Support Specialist

Charter Communication
03.2022 - 07.2023
  • Troubleshot and resolving customer operating systems such as MacOS, Windows, IOS, Android and network issues by analyzing network symptoms.
  • Provided over-the-phone support for a range of products and services, including accounts, billing enhancements and repairs.
  • Spoke with customers through fixes and follow-up with clients to ensure optimal satisfaction.
  • Used advanced diagnostic tools to address technical inquiries and get services running smoothly.
  • Configured, scripting and assigning static IP, engaging with multiple software application
  • Created documents that ensure your customer’s service histories are available for future representatives.
  • Trained new employees and explain protocols clearly and efficiently.
  • Documented support interactions for future reference.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Resolved 100 technical support inquiries per day.

Network Technician

CompuCom System, Inc.
05.2018 - 01.2022
  • Responded to support calls and monitor security and alarm system
  • Ensured the availability and safety of network connectivity to all authorized users.
  • Documentation of all reported and resolved client issues.
  • Followed up with clients to ensure optimal satisfaction.
  • Identified risk from documented processes, designed controls in place to mitigate each risk.
  • Installed point of sale systems at client locations around the country.
  • Upgraded POS systems from NEC to NCR.
  • Installation of network printers, scanning devices and server reboot.
  • CAT5 and CAT6 cabling and termination
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.

Education

Bachelor of Science - Computer Science

University Of Ibadan
Nigeria
07.2015

Professional Certificate - Information Technology System Administration

My Computer Career
Charlotte, NC
06.2019

Skills

  • Expertise in risk management, assessment, mitigation and acceptance, threat and vulnerability, excellent oral communication skills
  • Expertise in the most current office suite software like word, excel, PowerPoint
  • Experienced with OSI layer, AP, DNS,TCP/IP, DHCP
  • Network development and administration, and Infrastructural planning
  • Back up, security management, email systems and application support
  • Organizing, reviewing and editing information with data from diverse source
  • Experience working in an agile scrum environment utilizing tools such as Jira
  • ITIL processes
  • Quality Assurance

Timeline

Computer Analyst (Novant Health)

Wipro Technologies
03.2024 - Current

Technical Support Engineer (CompuCom)

Wells Fargo
09.2023 - 03.2024

SMB Technical Support Specialist

Charter Communication
03.2022 - 07.2023

Network Technician

CompuCom System, Inc.
05.2018 - 01.2022

Bachelor of Science - Computer Science

University Of Ibadan

Professional Certificate - Information Technology System Administration

My Computer Career

Certification

Professional Certifications: CompTIA, Server +, A+, Network +, Security +, MTA certifications, Linux.

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Timielhin Fakeye