Timi Rahman
Anaheim,CA
Summary
Operations manager with extensive experience at M & R FOODS INC, specializing in inventory management and staff training. Proven ability to enhance customer satisfaction and operational efficiency through effective team engagement and conflict resolution. Consistently drives performance improvements while ensuring compliance with health regulations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manager of Operations
M & R FOODS INC DBA POPEYES LOUISIANA KITCHEN
Hawthorne, CA
10.2013 - 09.2023
- Oversaw daily operations to ensure efficient workflow and service quality.
- Managed inventory control and maintained stock levels for required ingredients.
- Coordinated staff schedules to optimize labor resources and coverage.
- Implemented training programs to enhance team performance and customer service skills.
- Monitored compliance with health and safety regulations in food preparation areas.
- Led team meetings to communicate goals, updates, and operational standards.
- Fostered a positive work environment to enhance employee engagement and teamwork.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Hired and onboarded team members to meet immediate and expected demand.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
District Manager
Churches Chicken/Shoneys Restaurants
Various, Various
08.2007 - 07.2009
- Oversaw daily operations across multiple restaurant locations.
- Trained and mentored management teams to enhance performance.
- Implemented operational procedures to improve service efficiency.
- Analyzed sales data to identify market trends and opportunities.
- Coordinated marketing initiatives to promote brand awareness in the community.
- Ensured compliance with health and safety regulations across all locations.
- Facilitated communication between corporate headquarters and local managers for alignment on goals.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Training Coordinator
Yoshinoya America
Various, CA
01.2002 - 07.2007
- Developed training materials for new employees at a fast-paced restaurant chain.
- Coordinated training sessions to enhance staff skills and service quality.
- Assisted in onboarding processes for new team members at various locations.
- Evaluated training effectiveness through feedback and participant assessments.
- Organized workshops on customer service and operational procedures for employees.
- Maintained training records to ensure compliance with company standards and regulations.
- Supported onboarding of new employees by hosting orientation sessions.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Facilitated group discussions among trainees regarding topics covered during a session.
- Coordinated continuous education and professional development opportunities for staff.
Manager of Operations
Great Bagel/Subway
Orange/Redondo Beach, CA
02.1996 - 07.2002
- Managed inventory control and maintained stock levels for required ingredients.
- Oversaw daily operations to ensure efficient workflow and service quality.
- Coordinated staff schedules to optimize labor resources and coverage.
- Implemented training programs to enhance team performance and customer service skills.
- Monitored compliance with health and safety regulations in food preparation areas.
- Led team meetings to communicate goals, updates, and operational standards.
- Fostered a positive work environment to enhance employee engagement and teamwork.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Hired and onboarded team members to meet immediate and expected demand.
- Investigated customer complaints related to product and service quality or delivery issues.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
Education
Real Estate License # 02190172 - House Sales
Real Estate
Torrance, CA01-2022
High School Diploma -
Paramount High School
Paramount, CA06-1981
Some College (No Degree) - Basic
Cerritos College
Norwalk, CAServ Safe Certified - Safe Food Handeling And production
Serv Safe
Hawthorne, CASkills
- Inventory management
- Staff scheduling
- Operational efficiency
- Training development
- Customer satisfaction
- Health compliance
- Performance evaluation
- Sales analysis
- Conflict resolution
- Data analysis
- Employee onboarding
- Communication skills
- Budget management
- Problem-solving
- Financial forecasting
- Quality assurance
- Safety procedures
- Staff recruitment
- Loss prevention
- Time management
- Cross-functional coordination
- Public speaking
- Employee training
Affiliations
- 5K marathoner
- Walking my dog
- Working in the yard
Languages
Spanish
Professional
English
Professional
Certification
- California Real Estate License
- Serv Safe Certified
References
References available upon request.
Timeline
Manager of Operations
M & R FOODS INC DBA POPEYES LOUISIANA KITCHEN
10.2013 - 09.2023
District Manager
Churches Chicken/Shoneys Restaurants
08.2007 - 07.2009
Training Coordinator
Yoshinoya America
01.2002 - 07.2007
Manager of Operations
Great Bagel/Subway
02.1996 - 07.2002
Real Estate License # 02190172 - House Sales
Real Estate
High School Diploma -
Paramount High School
Some College (No Degree) - Basic
Cerritos College
Serv Safe Certified - Safe Food Handeling And production
Serv Safe
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