Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Timia Moore

Leesburg,GA

Summary

Dynamic professional with extensive experience in customer service and material handling at WebstaurantStore. Proven ability to resolve conflicts and enhance customer satisfaction through active listening and critical thinking. Recognized for maintaining organized storage areas and ensuring safety protocols, contributing to a secure and efficient work environment.

Overview

3
3
years of professional experience

Work History

Material Handler

WebstaurantStore
06.2022 - 08.2024
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Used hand-held scanners and physical logs to accurately track item movements.

Customer Service Representative

Teleperformance
02.2022 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Alorica
11.2021 - 02.2022
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Dougherty County High School
Albany Ga

Skills

  • Material handling
  • Loading and unloading
  • Order picking
  • Positive attitude
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Professional telephone demeanor

Languages

English
Full Professional

Timeline

Material Handler

WebstaurantStore
06.2022 - 08.2024

Customer Service Representative

Teleperformance
02.2022 - 06.2022

Customer Service Representative

Alorica
11.2021 - 02.2022

Dougherty County High School

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