Summary
Overview
Work History
Education
Skills
Certification
Timeline
Timia 'Mya' Hunter

Timia 'Mya' Hunter

Cleveland Heights

Summary

Certified Healthcare Access Associate (CHAA) with 2 years of experience in customer service and administrative roles in fast-paced environments. Trained for database management, multitasking, and maintaining high accuracy levels. Seeking to utilize expertise in a new field to drive operational success, improve team efficiency, and take on responsibilities in patient access and support. Known for collaboration, optimism, and adaptability to meet changing needs, with a strong commitment to achieving results and elevating team performance.

Overview

2
2
years of professional experience
3
3

Certifications

Work History

Sales Associate

Soma Intimates
07.2023 - Current
  • Greeted and assisted 50+ daily customers, managing inquiries, appointments, and transactions with accuracy.
  • Verified order details and processed payments, ensuring data integrity (similar to insurance/demographic checks).
  • Maintained a clean, organized workspace (aligns with waiting area upkeep in job description).
  • Resolved customer concerns promptly, demonstrating patience and professionalism in high-volume settings.

Front Desk Intern

Cuyahoga Community College
05.2025 - 05.2025
  • Registered and checked in 50+ daily visitors, verifying credentials and directing them appropriately.
  • Prepared intake documents and maintained records, adhering to privacy policies
  • Managed phone calls and scheduling requests, streamlining front desk operations.
  • Assisted with inventory and supply tracking, ensuring office materials were well-stocked.

Facilities Support Staff

Youth Opportunities Unlimited
06.2015 - 08.2015
  • Uphold strict sanitation and safety protocols in educational facilities, ensuring compliance with health standards.
  • Collaborated with staff to maintain clean, organized environments, supporting operational efficiency.
  • Demonstrated reliability and attention to detail through daily facility inspections.
  • Contributed to a positive, inclusive atmosphere for diverse students and staff.

Education

Comprehensive Patient Access Specialist -

Cuyahoga Community College, Cleveland, OH
07-2025


  • National Association of Healthcare Access Management (CHAA) Certified Healthcare Access Associate
  • 162 Contact Hours
  • Training in Medical Terminology, Medical Insurance, HIPAA Compliance, Patient Bill of Rights, and EHR (MedTrak) Training

High School Diploma -

Penn Foster High School, Cleveland, OH
09-2024
  • 3.6 GPA
  • Grade: 86% B+, Phycology
  • Grade: 96% A- , Business Math

Work Readiness Training Program -

Ohio Guidestone, Cleveland, OH
06-2022
  • American Hotel & Lodging Educational Institute Certified in Hospitality
  • National Retail Federation Foundation Certified in Customer Service

Skills

  • CHAA Certified (NAHAM) – Earned July 2025
  • National Hospitality Certification (AHLEI) - Earned June 2022
  • National Customer Service Certification (NFR Foundation) - Earned June 2022
  • EHR systems Adept: MedTrak (Transferable to Epic EMR)
  • Capable Microsoft Excel, Word, Outlook, PowerPoint, and Access experience
  • Knowledgeable in Appointment scheduling and Patient intake
  • Effective Non-judgmental interpersonal communication
  • Skilled Detail Orientation while multitasking in fast-paced environments
  • Proficient POS system use

Certification

  • Microsoft Office Suite Certified
  • CHAA Certification Earned – July 2025
  • National Professional Certification in Customer Service - NRF Foundation, Earned 2022
  • Hospitality Certification - AHLEI, Earned 2022
  • Patient Access Specialist Training - January 2025 - July 2025

Timeline

Front Desk Intern - Cuyahoga Community College
05.2025 - 05.2025
Sales Associate - Soma Intimates
07.2023 - Current
Facilities Support Staff - Youth Opportunities Unlimited
06.2015 - 08.2015
Cuyahoga Community College - Comprehensive Patient Access Specialist,
Penn Foster High School - High School Diploma,
Ohio Guidestone - Work Readiness Training Program,

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