Timika A. Edwards
Milwaukee,WI
Summary
Organized, strategic, results-driven operations professional offering expertise in managing projects and initiatives from ideation to completion, providing exceptional customer service to enhance service delivery and efficiency in overall company performance. Analytical, innovative business partner, outstanding communicator, and problem-solving project manager with strong interpersonal, decision-making, judgment, and critical thinking skills who is known for cultivating and maintaining positive, productive relationships to allocate resources, and mitigate risk to deliver programs that are on time, on scope, within budget, and per customer and quality specifications. Collaborative leader and resourceful, team contributor with demonstrated success in directing diverse, cross-functional teams to drive alignment and continuous improvement and attain company goals.
Overview
14
14
years of professional experience
2
2
Certification
Work History
Business Intelligence Strategy Program Manager
Rockwell Automation
Milwaukee, WI
04.2022 - 03.2024
- Worked with my management team to develop and execute a business strategy and governance program for our metadata
- Also, Developed processes and procedures around the Business Strategy and Governance programs
- Used data mining, data modeling, and machine learning to extract and analyze data from large, structured, and unstructured datasets
- Teamed with IT to drive movement and combination of data residing in disparate systems, and provided a unified, consistent data view
- Established, managed, and communicated information policies and mechanisms for effective data usage
- Used visualization software to create data visualizations and dashboards that help communicate data-driven recommendations
- Tracked and managed programs in Jira & Dev-Ops, which also was used for Sprints
- Collaborated with other stakeholders to ensure the rules and details of the data were known and respected by all other data constituents
- Supported manager in the oversight of our team of Analysts, and Data Scientists and Programmers and their individual projects
- Assisted with the implementation of IT projects
- Reviewed and analyzed customer and competitor data
- Managed website analytics - (Jira & Dev-Ops) and or other analytics
- Maintained operational plan strategies
- Set goals and developed a roadmap for the business intelligence reporting team
IBE Project Manager
Rockwell Automation
Milwaukee, WI
07.2013 - 04.2022
- Installed Base Evaluation (Project Manager) for North American mechanical engineers
- Conducted data analysis for raw data that was collected by mechanical engineers to determine lifecycle status, inventory levels, insufficient quantities, and equipment location for the organization’s business processes
- This includes the coordination of Software installation programs that would be utilized for on-site visits with engineers
- Reviewed the data analysis process and the generation of lifecycle, location of equipment, and enterprise reports for external customers
- Manager of multiple Active Projects across the US with an average book value of $2M while managing strict margin requirements and delivery goals
- Responsible for the efficient completion of assigned projects across the project team supporting a funnel value of $3.6m
- Generated customized end user reports
- Lead team meetings with stakeholders (Distributors, Sales Managers, Solution’s Architects, Business Development Leads, Account Managers for both Rockwell Automation and the Distributor Account Manager) from initial project lifecycle to closure /end - (end of project lifecycle phase) final analysis of the mechanical engineer collection
- Conducted instructional sessions with engineers in the use of the technical device usage during on-site Installed Based Evaluation collection/assessments and remote sync of data
- Project management utilizing pivot tables and Gantt Charts to break down cycle times of internal processes and communication to service teams of the turnaround process to external customers
- Led cross-functional teams of internal (sales representatives, field engineers, legal, contract managers, etc)
- & external (end-users/customers, distributors, Account Managers) to perform an analysis for actionable intelligence
- Knowledgeable of our service delivery product to determine quality of the deliverable prior to final delivery to our sales organization to deliver to the customer
- Skilled in the development and dissemination of reports and creation of unique views to benefit the commercial needs of our customers
- Managed the respiratory program for engineers in the lock out tag out division
- Managed large multi-site enterprise accounts
Project Administrator | IBE Analyst
Rockwell Automation - Contractor via Manpower
Milwaukee, WI
05.2012 - 07.2013
- Coordinated the logistics associated with a defined scope of work aligned to all commercial contacts’ expectations including Rockwell, distribution, and customers to facilitate a smooth project delivery
- Provided quality checks of the final deliverable before the sales presentation to the customer
- Developed / disseminated reports and created unique views to benefit the commercial needs of customers
A / R - Client Billing Specialist
Dynacare Laboratories
Milwaukee, WI
03.2011 - 02.2012
- Ensured accurate billing and collection procedures for all client accounts, especially focused on higher-end accounts
- Posted payments for client and patient accounts
- Converted downloads of client bills to Excel files demanding attention to detail
- Led the setup of pricing for new clients and existing clients' accounts into the new system
Claims Specialist
Dentaquest
Grafton, WI
02.2010 - 09.2010
- Assisted providers by resolving claim payment inquiries by analyzing patient activity including enrollment, claims, and authorizations
- Answered remittance and claims questions
- Performed claim adjustments / resubmissions
- Communicated to providers’ reimbursement methodology and contract terminology
Senior Technical Support Analyst
Efunds Corporation
New Berlin, WI
- Provided responsive and competent technical support to clients in the areas of product features, installation, and use
- Investigated and resolved complicated technical end-user issues
- Troubleshooted file transmission issues in FTP or SFTP
- Provided expert, in-depth product support to the customer
- Troubleshooted problems with Remedy software application and recommended corrective action for issue
- Documented customer information and recurring issues to support product quality programs and product development
Senior Research Bill Payment | Product Support Analyst
Metavante Corporation
Milwaukee, WI
- Investigated and resolved consumer-reported issues of the bill payment product
- Documented quality issues and performance measures for management review
- Analyzed large datasets of bill payment information to identify patterns, trends, and areas for improvement
- Generating detailed reports and presentations for stakeholders
- Provided advanced technical support to customers regarding their bill payment processes
- Troubleshooted complex billing payment issues
- Collaborated with the product development teams to identify and implement enhancements to the bill payment systems based on data analysis findings and customer feedback
- Analyzed current billing workflows, identified inefficiencies, and proposed process improvements to streamline bill payment operations
- Utilized data analysis to predict potential customer behavior regarding bill payments and proactively addressed potential issues
- Served as a key resource for internal teams regarding bill payment policies, system functionalities, and complex billing scenarios
- Monitored customer feedback channels, identified recurring issues, and prioritized product updates
Education
Master of Business Administration (MBA) - Communications and Public Relations
Concordia University – WI
Mequon, WIBachelor of Business Administration - Double Major in Health Care Management, Human Resource Management
Concordia University – WI
Mequon, WISkills
- Best Practices
- Continuous Process Improvements
- Reporting
- Research
- Documentation
- Complex Project / Program Management
- Client / Partner Engagement
- Stakeholder Relations
- Customer Service
- Accounts Receivable
- Requirements Assessments
- Troubleshooting
- Quality Assurance
- Risk Identification / Mitigation
- Compliance
- Legal / Regulatory Guidelines
- Leadership
- Agile
- Microsoft Office
- Windward Systems
- CSW
- Oracle
- IDX
- Gantt Charts
- SAP
- Meridium
- QuickBase
- Power BI
- Sharepoint
- Windows 10 & 11
- Jira
- Dev-Ops
- Dynamics
- Analytics
- Metrics
- Product Development & Testing
- Data Analysis
- Financial Analysis
- Program performance analysis
- Strategic Planning
- Business Development
- MS Office Applications
- Risk Analysis and Management
- Business Acumen
- Agile Projects
- Project Lifecycle
Certification
- Yellow Belt Certification – Six Sigma, Rockwell Automation, Milwaukee, WI, 02/01/17
- UWM - PMP Certification, 10/01/24
Professional Development
Financial Services Operations, Certificate of completion, Business / Banking Institute, Milwaukee, WI
Timeline
Business Intelligence Strategy Program Manager
Rockwell Automation
04.2022 - 03.2024
IBE Project Manager
Rockwell Automation
07.2013 - 04.2022
Project Administrator | IBE Analyst
Rockwell Automation - Contractor via Manpower
05.2012 - 07.2013
A / R - Client Billing Specialist
Dynacare Laboratories
03.2011 - 02.2012
Claims Specialist
Dentaquest
02.2010 - 09.2010
Senior Technical Support Analyst
Efunds Corporation
Senior Research Bill Payment | Product Support Analyst
Metavante Corporation
Master of Business Administration (MBA) - Communications and Public Relations
Concordia University – WI
Bachelor of Business Administration - Double Major in Health Care Management, Human Resource Management
Concordia University – WI
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