Timika Baldwin
Fastmed Urgent Care
Rockingham,NC
19
years of professional experience
Talented Clinic Team Lead with experience overseeing daily activities and monitoring employees. Excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams.
Work History
Clinic Team Lead
10 Years 1 Month- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Accustomed to fast-paced, highly pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality service.
- Communicated clearly and respectfully to customers.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees, including training, mentoring and new hire documentation.
Director of Nursing
8 Years 11 Months- Collaborated with staff, management and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Evaluated work performance of around 40 nursing personnel to determine wage
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
Education
Associate of Science - Medical Assisting
Skills
Production monitoring
Resource Allocation
Quality control
Key performance indicators
Workplace safety
Equipment Maintenance
Complaint resolution
Cash Handling
Safety processes and procedures
Computer proficiency
Timeline
Clinic Team Lead
Fastmed Urgent Care
08.2016 - CurrentRead More
Director of Nursing
Hermitage Retirement Center
10.2007 - 09.2016Read More
Richmond Community College
Associate of Science from Medical Assisting
Read More