Timika Hicks

• Supervised fraud detection operations, providing guidance to agents and handling escalated cases to ensure effective resolution
• Ensured regulatory compliance in all fraud investigations, contributing to the minimization of financial losses
• Approved fee waivers and account adjustments, maintaining fair and just resolutions for customers
• Managed dispute processes, ensuring timely and accurate handling of customer claims

• Coordinate inventory management, maintaining accurate records and streamlining replenishment processes for optimal stock levels
• Facilitate operational support for field technicians through meticulous order preparation and efficient purchase order handling
• Perform data entry with precision, uphold control logs, and process invoices to ensure adherence to inventory and financial protocols
• Manage the receipt and organization of warehouse materials, address technical inquiries, and assess the status of returned equipment

• Managed order fulfillment process for CPAP machine supplies, verifying insurance coverage and providing status updates on orders
• Facilitated oxygen supply logistics, guaranteeing punctual delivery and equipment pickup while arranging necessary maintenance appointments
• Updated and maintained customer accounts, resolving inquiries and issues with a focus on service excellence

• Oversaw prescription refill processes and executed billing tasks, confirming correct benefit information and

coverage status for customers.

• Assisted in maintaining accurate client records by updating insurance details, ensuring continuous eligibility

verification.

• Offered vital support to pharmacy operations through help desk services, aiding in the claims authorization

workflow and coordinating with healthcare professionals on prescription inquiries. Assisted with new hire classes monitoring calls, and providing feedback.