Timika Settles
Rochester
Summary
Dynamic professional with extensive experience in fleet optimization and customer service at Enterprise Fleet Management. Achieved significant cost savings and enhanced operational efficiency through effective problem-solving and team collaboration. Expertise in service coordination and building strong client relationships to drive satisfaction and performance.
Overview
24
24
years of professional experience
Work History
Stock Search Coordinator
Enterprise Fleet Management
Rochester
06.2024 - 06.2025
- Coordinated vehicle search processes for fleet management operations.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
Account Fleet Coordinator
Enterprise Fleet Management
Rochester
09.2019 - 06.2025
- Prepared invoices, bills, purchase orders and other financial documents pertaining to fleets operations.
- Responded promptly to customer inquiries regarding services provided by fleets.
- Assisted with the procurement process related to purchasing new vehicles or equipment for the fleet.
- Tracked mileage usage of each vehicle in the fleet and updated records accordingly.
- Developed strategies to reduce costs associated with fleet operations.
- Analyzed data from various sources to identify trends in fleet operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions.
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
- Implemented GPS and telematics systems to monitor vehicle locations and driver behavior, enhancing fleet efficiency.
- Oversaw the acquisition and disposal of vehicles, ensuring alignment with fleet requirements and budget constraints.
- Checked loaded materials compared to work orders for correctness.
- Completed or assisted with difficult or skilled tasks.
- Created and sent price quotes to potential customers.
- Presented and explained work orders to team.
- Implemented fuel management strategies to minimize consumption and reduce costs.
- Utilized fleet management software to streamline operations and improve data accuracy.
Service Coordinator Dispatcher
Liftech Equipment Companies
Rochester
09.2001 - 07.2019
- Lead customer contact for all service and repair
- Take and record all service calls in three different logs (Excel, NDS and Service Max)
- Dispatch and schedule all technicians on various service jobs
- Create work orders in both NDS and Service Max
- Maintain the information (equipment, addresses, phone numbers, email addresses and etc.) in both NDS and Service Max
- Coordinate all customer service activities with both sales and the parts departments
- Constant communication with customer on schedule of service and availability of parts
- Prepare service quotes for customers on recommended repairs
- Communication with the technicians on the opening/completing and finalizing there work orders
- Positively impact branch KPI’s by decreasing WIP (work in process) and reducing past due Periodic Maintenance days.
- Also perform all Administrative Duties within the Rochester branch
Education
Bachelor of Science - Communications
University Of Pittsburgh at Bradford
Bradford, PA05.2000
Skills
Service coordination and dispatching
- Team collaboration and building
- Problem solving and decision-making
- Scheduling and organization
- Communication skills and interpersonal relations
- Time management strategies
- Fleet management and optimization
- Customer service excellence
- Conflict mediation techniques
References
References available upon request.
Timeline
Stock Search Coordinator
Enterprise Fleet Management
06.2024 - 06.2025
Account Fleet Coordinator
Enterprise Fleet Management
09.2019 - 06.2025
Service Coordinator Dispatcher
Liftech Equipment Companies
09.2001 - 07.2019
Bachelor of Science - Communications
University Of Pittsburgh at Bradford
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