Job Search Status
Open to workDesired start date: Immediately
Open To Work
Timika Williams
customer service
Fort Worth,TX
Work Preference
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Driver
Trinity Metro Access
07.2020 - 08.2024
- Maintained vehicle cleanliness and operational readiness through regular inspections and maintenance checks.
- Developed efficient route plans to optimize travel time while adhering to service schedules.
- Collaborated with dispatchers to coordinate rides effectively and resolve scheduling conflicts promptly.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Assisted passengers with boarding and disembarking, ensuring safety and support during transit.
- Provided timely transportation services for individuals with disabilities, ensuring comfort and accessibility.
- Operated vehicles safely in compliance with local traffic regulations and company policies.
Assistant Director
Childtime
03.2019 - 07.2020
- Led program development initiatives to enhance curriculum and child engagement.
- Collaborated with staff to implement best practices in early childhood education.
- Mentored educators, fostering professional growth and improved teaching strategies.
- Streamlined operational processes, enhancing efficiency in daily center management.
- Evaluated program effectiveness through observations and feedback mechanisms.
- Coordinated parent communication efforts to strengthen community relationships and support services.
- Oversaw budget management, aligning resources with strategic educational goals.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
Customer Service Intake Specialist
Tarrant County College
08.2014 - 05.2016
- Front Desk Operator
- Trained new employees on customer service protocols and system navigation.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements to enhance service delivery and response times.
- Collaborated with academic departments to address student concerns promptly.
- Led initiatives to improve overall customer satisfaction ratings across departments.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Driver
LA Howard Medical Transportation
01.2010 - 08.2014
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Improved customer satisfaction by maintaining punctuality and adhering to strict pickup schedules.
- Trained new drivers on safety protocols, navigation systems, and customer service standards.
- Followed all relevant traffic laws and safety regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Collections Specialist
Chrysler Financial
02.2008 - 01.2010
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed delinquent accounts to reduce outstanding balances and improve cash flow.
- Developed effective communication strategies to negotiate payment plans with customers.
- Collaborated with cross-functional teams to resolve disputes and enhance customer satisfaction.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
Collections Specialist
AmeriCredit
02.2003 - 03.2008
- Developed and maintained relationships with customers to foster communication and ensure payment compliance.
- Managed high-volume collections calls to resolve outstanding account balances efficiently.
- Resolved customer inquiries efficiently through active listening and effective communication.
- Managed escalated calls, employing conflict resolution skills to maintain customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
14 Tango, Patriot Missile Operator
US Army
02.2000 - 01.2004
- Defended my country against all enemies foreign and domestic. Drove HEMTT vehicle for military with patriot missiles on back. PMCS (preventative maintenance) is my own vehicle.
- Led training exercises to enhance unit readiness and operational effectiveness.
- Coordinated logistics for equipment and personnel deployment in support of military missions.
- Conducted risk assessments to identify potential hazards during training operations.
- Facilitated collaborative efforts among various units, enhancing joint task execution capabilities.
- Contributed to successful military exercises through effective coordination and task delegation among team members.
Front End Supervisor
Winn Dixie Grocery
01.1998 - 02.2000
- Supervised daily operations, ensuring compliance with safety and health regulations.
- Trained and developed team members to enhance customer service skills and efficiency.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
- Maintained cleanliness and organization of checkout areas to ensure a welcoming environment for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Education
Associates of Arts - general
Tarrant County College
05.2017
Certificate of Technical Studies - MCMB
MedCerts
11-2024
Skills
- Skilled in customer service
- Patient support services
- Effective time management
- Financial account assessment
- Medical coding expertise
- Accurate diagnosis coding
- Medical billing for health insurance
- Oversee healthcare operations
- Record analysis
- Manage medical records securely
- Accurate medical transcription
Certification
- Certificate, Medical Coding and Biller Certification (MCBC), March 2025. AMCA
- Certificate, Pharmacy Technician, completed 2008. Everest College
Timeline
Driver
Trinity Metro Access
07.2020 - 08.2024
Assistant Director
Childtime
03.2019 - 07.2020
Customer Service Intake Specialist
Tarrant County College
08.2014 - 05.2016
Driver
LA Howard Medical Transportation
01.2010 - 08.2014
Collections Specialist
Chrysler Financial
02.2008 - 01.2010
Collections Specialist
AmeriCredit
02.2003 - 03.2008
14 Tango, Patriot Missile Operator
US Army
02.2000 - 01.2004
Front End Supervisor
Winn Dixie Grocery
01.1998 - 02.2000
Associates of Arts - general
Tarrant County College
Certificate of Technical Studies - MCMB
MedCerts
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