Timikah Williams
Universal City,TX
Summary
As a well-qualified professional with proven success in improving operations and solving problems. My goal is to obtain a challenging position utilizing skills as a well-qualified professional with proven success in improving operations and solving problems. Being proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals makes me a great candidate for this position. My goals are to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Vesta Corporation
06.2023 - Current
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected rent and tracked resident payments and information in computer system.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Distributed and followed up on tenant renewal notices.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Registered clients on database to enable tracking history and maintain updated records.
- Communicated effectively with owners, residents, and on-site associates.
- Completed annual rent calculations using housing database software.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Coordinated appointments to show marketed properties.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
Assistant Property Manager
IHeart Property Management
05.2016 - 02.2023
- Managed 120 rental properties and over 200 tenants, collecting payments and handling maintenance with great speed and accuracy.
- Researching the real estate market to provide accurate pricing for home sales as well as rental prices
- Kept a detailed list of local properties in AppFolio, continuously updating data to stay knowledgeable on markets and possible sales.
- Strategized and actualized approaches for promoting housing options to current tenants and potential homebuyers.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Processed security deposit refunds
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Directed property management program by determining requirements, planning for material equipment replacement, and implementing quality control oversight
- Generated leads for sales and rental properties through cold calls and referrals
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
Shareholders Account Senior Representative
Capital Group
10.2014 - 04.2016
- Process inbound trades for shareholder and group business mutual fund accounts
- Process requests from shareholder and group business mutual fund accounts
- Research and resolve discrepancies on all accounts
- Automated contact management system, resulting in better client organization and goal alignment.
- Maintain account information to customer records.
- Self-motivated, with a strong sense of personal responsibility
- Learned and adapted quickly to new technology and software applications
- Gained extensive knowledge in data entry, analysis and reporting
- Provided professional services and support in a dynamic work environment
Operations Manager
Staybridge Suites Fiesta Texas
12.2012 - 10.2014
- Worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance.
- Partnered with vendors and suppliers to effectively manage and budget.
- Evaluated suppliers to maintain cost controls and improve operations.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow
- Devised processes to boost long-term business success and increase profit levels
- Set, enforced and optimized internal policies to maintain responsiveness to demands
Assistant Executive Department Manager
Wyndham St. Anthony Hotel
01.2010 - 11.2012
- Managed 40 team members with continuous coaching and mentoring
- Accountable for coaching and counseling staff within the department
- Obtain a list of vacant guest rooms to be cleaned and assign it to staff to complete
- Maintain clear and efficient communication and coordination with the front desk staff
- Develop and implement housekeeping policies and procedures
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
- Identified issues, analyzed information, and provided solutions to problems.
- Offered friendly and efficient service to all employees, and handle challenging situations with ease. Utilizing interpreters when needed.
- Exercised leadership capabilities by successfully motivating and inspiring others
- Worked well in a team setting, providing support and guidance
Department Lead Supervisor
Embassy Suites
01.2008 - 12.2010
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
Education
Associate of Applied Science - Hospitality Administration And Management
St. Philips College
San Antonio, TX01.2008
Skills
- Property and Project Management
- Rental management and Sales contracts
- Market monitoring and Comparative market analysis
- Policies and Procedures Implementation
- Complaint resolution and Staff Supervision
- Financial budgeting and reporting
- Property tours and inspections
- Strategic planning and analysis
- Fair Housing Policies
- Relationship Building
- Lease Agreements and Renewals
- Creative Problem-Solving
- Sales Techniques
- Credit and criminal background Check Process
Certification
- CPR Certification
- Non-Profit Essentials Course Certification
Timeline
Leasing Consultant
Vesta Corporation
06.2023 - Current
Assistant Property Manager
IHeart Property Management
05.2016 - 02.2023
Shareholders Account Senior Representative
Capital Group
10.2014 - 04.2016
Operations Manager
Staybridge Suites Fiesta Texas
12.2012 - 10.2014
Assistant Executive Department Manager
Wyndham St. Anthony Hotel
01.2010 - 11.2012
Department Lead Supervisor
Embassy Suites
01.2008 - 12.2010
Associate of Applied Science - Hospitality Administration And Management
St. Philips College
- CPR Certification
- Non-Profit Essentials Course Certification
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