Timikah Williams
Universal City,TX
Summary
To apply the 10+ years of management experience with various corporations to obtain a mid-level executive position that will leverage the educational, work, and life experience to become a vital asset to this major firm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
IHeart Realty
San Antonio, TX
05.2016 - 02.2023
- Researching the real estate market to provide accurate pricing for home sales as well as rental prices
- Kept detailed list of local properties in AppFolio, continuously updating data to stay knowledgeable on markets and possible sales.
- Strategized and actualized approaches for promoting housing options to current tenants and potential homebuyers.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained sufficient number of units market-ready for lease.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Senior Shareholders Account Representative
Capital Group
San Antonio, TX
10.2014 - 04.2016
- Process inbound trades for shareholder into personal and business mutual fund accounts
- Research and resolve discrepancies on all accounts
- Automated contact management system, resulting in better client organization and goal alignment.
- Updated account information to maintain accurate customer records.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
General Manager
Staybridge Suites Fiesta Texas
San Antonio, TX
12.2012 - 10.2014
- Worked in a matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Partnered with vendors and suppliers to effectively manage and budget.
- Evaluated suppliers to maintain cost controls and improve operations.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Assistant Executive Department Manager
Wyndham St. Anthony Hotel
San Antonio, TX
01.2010 - 11.2012
- Managed 40 team members with continuous coaching and mentoring
- Accountable for coaching and counseling staff within the department
- Obtain the list of vacant guest rooms to be cleaned and assign it to staff to complete
- Maintain clear and efficient communication and coordination with the front desk
- Develop and implement housekeeping policies and procedures
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to all employees, handled challenging situations with ease. Utilized an interpreter when needed
Department Lead Supervisor
Embassy Suites
San Marcos, TX
01.2008 - 12.2010
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
Education
Associate of Applied Science - Hospitality Administration And Management
St. Philips College
San Antonio, TXBachelor of Science - Hotel, Motel, And Restaurant Management
UTSA
San Antonio, TXSkills
- Microsoft Office Suite and Google Suite
- Property and Project Management
- Rental management and Sales contracts
- Appfolio PM software expert
Certification
- CPR Certification
- Non-Profit Essentials Course Cerification
Timeline
Assistant Property Manager
IHeart Realty
05.2016 - 02.2023
Senior Shareholders Account Representative
Capital Group
10.2014 - 04.2016
General Manager
Staybridge Suites Fiesta Texas
12.2012 - 10.2014
Assistant Executive Department Manager
Wyndham St. Anthony Hotel
01.2010 - 11.2012
Department Lead Supervisor
Embassy Suites
01.2008 - 12.2010
Associate of Applied Science - Hospitality Administration And Management
St. Philips College
Bachelor of Science - Hotel, Motel, And Restaurant Management
UTSA
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