Timiko Wooden
Baltimore,Maryland
Summary
Professional with over 20 years of experience in patient care and giving excellent customer service to clients. Dedicated and meticulous, with the ability to handle a variety of duties and priorities. Recognized for outstanding customer service and teamwork.
Compassionate family support professional with robust background in providing emotional and practical assistance to families in need. Skilled in case management, crisis intervention, and resource coordination. Strong focus on team collaboration and achieving results, adaptable to changing needs, and known for reliability. Respected for empathy, communication, and problem-solving abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Family Support Worker 2
Baltimore City Department Of Social Services
10.2024 - Current
- Provided emotional support and guidance to families in crisis situations.
- Coordinated access to community resources and services for clients.
- Conducted assessments to identify family needs and develop tailored support plans.
- Facilitated workshops on parenting skills, conflict resolution, and coping strategies.
- Collaborated with multidisciplinary teams to ensure comprehensive care for families.
- Monitored progress of families, adjusting support plans as necessary to achieve goals.
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Prepares reports for the health care professional,case manager and or supervisor on the clients physical environment and services provided in order to assist the in home care team in developing or modifying the clients In home care plan.
- Educated families on available social services and support programs.
Direct Care Assistant 2
Spring Grove Hospital Center
05.2017 - 10.2024
- Communicate professionally and efficiently with patients admitted to the institution by court order, utilizing excellent interpersonal skills such as sensitivity, discretion, and initiative.
- Organize and facilitate patient group activities.
- Make medical appointments for patients who require outside assistance, in addition to other services as needed.
- Places orders for the supplies needed to keep the unit functioning smoothly.
- Assist nursing personnel with transfers, admissions, and discharges of patients.
- Consult with other departments about the progress of patients to ensure that care is consistent.
- Assisted patients with daily living activities, promoting independence and dignity.
- Implemented individualized care plans to address specific patient needs and preferences.
- Collaborated with healthcare teams to improve patient outcomes and enhance service delivery.
- Trained new staff on best practices in patient care and safety protocols.
- Monitored patient behavior and reported changes to nursing staff for timely interventions.
- Maintained accurate documentation of patient progress and care provided for compliance purposes.
- Advocated for patients' rights, ensuring their voices were heard in care decisions.
- Arranged transportation and accompanied patients to doctors' offices .
- Contributed to efficient operations by maintaining a clean and organized work area and promptly reporting any issues or concerns to supervisors.
- Promoted mental health through engaging conversations, activities, and social interactions tailored to individual needs.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and toileting to maintain cleanliness and dignity.
- Demonstrated adaptability by effectively assisting a diverse range of patients with varying physical abilities, cognitive levels, and emotional needs.
- Implemented various therapeutic techniques such as guided imagery, deep breathing exercises to help patients manage anxiety pain levels.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
Safety Observation Technician
University of Maryland Medical Center
01.2017 - 01.2018
- Provided exceptional professional customer service during patient interaction
- Monitors and observes patients at various UMMS Hospitals for the safety of tubes and lines as well as fall risks.
- Using the STAT, notify nursing staff of potential crises
- Documented all actions in company-based computer system.
- Performed Safety Run Checks on all cameras within the facility
- Coordinated employee work assignments and schedules to ensure units were properly staffed and patients always received adequate support.
- Prepared end of shift reports
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored 10 patients at a time for safety of tubes and lines and other safety hazards
Patient Care Technician
Saint Agnes Hospital
01.2014 - 01.2018
- Assist with treatments ordered by physician and supervised by a Registered Nurse (RN).
- Assists patients with tending to personal care and activities of daily living.
- Reports findings or changes in physical, mental, and emotional conditions to nursing staff.
- Assists with keeping patient rooms clean and orderly.
- Patient vital signs, finger sticks, foley insertion and removal and EKG’s along with blood draws and specimen collection
- Chart preparation and breakdown (unit secretary duties)
- Assist and prepare patients for discharge and admissions
- Transport of patients and or stat specimens
- Other duties as assigned
- Observe patient through video surveillance for safety of tubes and lines
- Supported needs of 10+patients on various unit
- Provided direct patient care, ensuring comfort and safety during procedures.
- Maintained cleanliness and organization of patient areas to promote infection control.
- Supported patients with daily activities, enhancing overall care experiences.
School Health Aid
Baltimore City Health Department
01.2009 - 01.2014
- Logged and triaged all students visiting the health suite.
- Performed routine and delegated duties as assigned by the nurse.
- Administered medications according to physician’s’ orders.
- Maintained health suite efficiency with an organized filing and record-keeping system.
- Assisted in control and prevention of communicable diseases as a member of the H1N1 Rapid Response Team
- Recorded all findings and documented in EMR computer system
- Managed all activities in an effective manner.
- Assist in behavior Management
- Inform Parents of child's visit to health suite.
- Completed monthly reports of health suite visits.
- Attend IEP meetings for students.
- Administer Hearing and Vision Testing
- Assisted in implementing health education programs for students and staff.
- Monitored student health needs and provided first aid as necessary.
- Maintained accurate records of student health screenings and referrals.
- Facilitated communication between parents, healthcare providers, and school personnel.
- Participated in ongoing professional development opportunities related to school health services, staying current on best practices in the field.
- Supported the school nurse in providing medical attention to injured or ill students.
Education
High School Diploma -
New Spiritual Foundation
Baltimore, MD06.1993
Skills
- Strong interpersonal skills
- Over 20 years of experience as a CNA
- Customer satisfaction
- Management Skills
- Knowledge of Healthcare
- Report creation
- Effective organizational skills
- Policy analysis
- Relationship-Building
- Written Communication
- Excel Spreadsheet creation
- Proficient with Microsoft Office
- Emotional support
- Crisis intervention
- Multidisciplinary collaboration
- Progress monitoring
- Documentation accuracy
- Care plan implementation
- Patient care assistance
- Interpersonal communication
- Behavioral observation
- Safety compliance
- Medication reminders
- Conflict resolution
- Report preparation
- Behavioral support
- Professional boundaries
- Case management
- Teamwork
- Problem-solving
- Time management
Certification
- Certified Nursing Assistant Licensure
- CPR certification (Healthcare Provider
Timeline
Family Support Worker 2
Baltimore City Department Of Social Services
10.2024 - Current
Direct Care Assistant 2
Spring Grove Hospital Center
05.2017 - 10.2024
Safety Observation Technician
University of Maryland Medical Center
01.2017 - 01.2018
Patient Care Technician
Saint Agnes Hospital
01.2014 - 01.2018
School Health Aid
Baltimore City Health Department
01.2009 - 01.2014
High School Diploma -
New Spiritual Foundation