Timilehin Akinlolu
Houston,TX
Work Preference
Summary
Detail-oriented and results-driven professional with strong experience in managing high-volume tasks, specializing in data management, maintaining and troubleshooting IT infrastructures, and hardware and software analysis. Skilled in database accuracy, complemented by strong project management skills. Adept at optimizing issues, improving system uptime, and enhancing team productivity by ensuring accuracy and efficiency in data and computer processes. An energetic individual, equipped to work hard in a fast-paced, constantly changing environment.
Overview
6
6
years of professional experience
Work History
IT Support Technician
Resources Innovations
San Francisco, CA
03.2025 - 08.2025
- Provided Tier 1–2 support for several users, resolving hardware, software, and network issues, with an average resolution rate of 90% for Tier 1 issues.
- Created and maintained technical documentation for troubleshooting common issues for future reference purposes.
- Coordinated software updates and patches to ensure system integrity and compliance based on company security standards.
- Installed and configured operating systems and business applications.
- Managed user accounts, permissions, and group policies in Active Directory.
- Provided technical support and assisted in troubleshooting hardware and software issues for end users.
- Maintained inventory of all technology assets within the organization's network infrastructure.
- Delivered training sessions on software applications to end-users.
- Responded promptly to emergency requests for IT support during critical business operations.
- Collaborated with IT teams to implement system upgrades and enhancements.
- Led and participated in design review sessions for proposed changes to existing system architectures.
Data Entry Specialist
Resource Innovations
, CA
12.2024 - 03.2025
- Accurately enter data into databases, spreadsheets, or other systems from various sources (e.g., paper documents, emails, online forms).
- Update and maintain existing records to ensure accuracy and consistency.
- Aid in maintaining the integrity of databases and systems by performing regular backups and updates.
- Assist in preparing datasets for analysis by cleaning and formatting raw data.
- Collaborate with colleagues to streamline workflows and improve efficiency.
- Secured essential information and data by running database backups.
- Liaise with team members, supervisors, or other departments to clarify data-related queries.
- Provide status updates on ongoing database projects.
- Generate reports or summaries based on entered data, as required.
Team Lead - Manager
Whataburger
Houston, TX
09.2021 - 01.2025
- Developed strategies to increase team productivity and improve customer service levels.
- Supervised team members to meet daily operational goals and accuracy standards.
- Monitored and handled stock levels, ensuring proper recording and minimal surplus.
- Tracked and reported performance metrics to management, improving process efficiency.
- Ensured seamless communication across teams, reducing errors, and improving workflow.
- Streamlined team schedules and provided training on procedural accuracy and organizational skills.
- Coordinated team resources to achieve project goals.
Assistant Manager
99cents
Houston, TX
01.2020 - 07.2021
- Appraised inventory levels on a frequent basis, ensuring accurate product tracking and timely replenishment.
- Maintained meticulous records of transactions, receipts, and cash register counts to minimize errors.
- Performed routine audits of inventory to ensure data accuracy and availability of products.
- Operated computer systems for transaction processing and reporting purposes.
- Assisted customers with inquiries, complaints, and purchase support, ensuring satisfaction and accuracy in services rendered.
- Implemented efficiency strategies for stock handling, reducing process time, and improving inventory organization.
- Performed duties of a cashier when needed during peak periods or staff shortages.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Bachelor of Science - Computer Science
University of Houston
06-2027
High School Diploma -
Elsik High School
06-2021
Skills
- Database management
- IT support and helpdesk management
- Quality and defect control
- Adaptability
- Hardware/software installation and troubleshooting
- User administration
- Time management and prioritization
- Cloud and SaaS platforms
- Remote support tools
- Microsoft 365 and Windows operating systems
- Customer service and end-user training
Accomplishments
- Recognized for exceeding data contributions goals by significant margins @ Resource Innovations.
- Employee of the Month, Whataburger, 2022 and 2024
- Manager of the Year, Whataburger, 2022
Languages
Yoruba
Professional
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Basketball
Golf
Photography
Cars
Running (UH Coog Runners)
Timeline
IT Support Technician
Resources Innovations
03.2025 - 08.2025
Data Entry Specialist
Resource Innovations
12.2024 - 03.2025
Team Lead - Manager
Whataburger
09.2021 - 01.2025
Assistant Manager
99cents
01.2020 - 07.2021
Bachelor of Science - Computer Science
University of Houston
High School Diploma -
Elsik High School