Overview
Work History
Education
Skills
Timeline
Generic

Timitha Smith

Nashville ,TN

Overview

22
22
years of professional experience

Work History

Mail Clerk

United States Postal Service
09.2012 - Current
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
  • Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
  • Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
  • Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
  • Checked parcels were securely sealed to eliminate losses.
  • Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
  • Maintained accurate records of incoming and outgoing mail for reliable reference.
  • Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
  • Tracked outgoing mail to provide accurate customer updates.
  • Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
  • Developed strong relationships with postal carriers to ensure prompt pick-up and delivery of all incoming and outgoing mail items.
  • Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
  • Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
  • Created and distributed shipment invoices to maintain accurate account balances.
  • Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
  • Updated mailing lists with current addresses and contact information for smooth customer communications.
  • Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
  • Set up automated mail-processing systems to maintain smooth sorting operations.
  • Used automated mail processing equipment to sort and collate mail.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Contributed to departmental goals by providing input during team meetings regarding process improvements or new technologies related to mailing operations.
  • Aided in maintaining a secure environment by verifying identification for certified or registered mail deliveries.
  • Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.
  • Advised on post office services such as collection times, delivery options and product prices.
  • Assisted with inventory management tasks such as ordering supplies required for efficient daily operations of the mailroom facility.
  • Improved response times for customer inquiries by tracking packages using various tracking systems upon request.
  • Assisted in reducing organizational costs by regularly monitoring postage expenses and implementing cost-saving initiatives.
  • Updated and maintained mailing lists and customer records.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Operated postage meters, mail sealers and labeling machines.
  • Assisted with implementing new mailroom systems and training staff to improve operations.
  • Operated postal machines, including postage meters and mail-processing machines.
  • Distributed mail on foot to residences and businesses, delivering to approximately Number customers per shift.
  • Upsold postal services like insurance and tracking.

General Laborer

Springs Global
05.2009 - 08.2012
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Assisted team members with tasks that require group effort.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Notified supervisors of defective equipment or material.
  • Increased productivity with effective communication and collaboration among team members.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Performed quality checks on products and materials to identify any defects.
  • Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
  • Improved worksite safety by consistently adhering to established protocols and regulations.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
  • Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
  • Operated heavy equipment safely to transport materials and complete tasks as required.
  • Worked alongside staff to discuss and implement best practices and exceed team objectives.
  • Followed written instructions to construct various types of equipment.
  • Aided in accurate measurements and layout work, ensuring precision during project execution and minimizing rework.
  • Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
  • Mentored new employees by providing guidance on safety and proper techniques.
  • Assisted in the assembly of temporary structures, such as barricades and fencing, to establish secure work zones for team members.
  • Maximized resource utilization by maintaining tools and equipment in proper working order through regular maintenance checks.
  • Solved and identified any complex issues that impacted management.
  • Provided maintenance for construction equipment.
  • Supported project managers by providing accurate information regarding task completion status, ensuring smooth workflow coordination between teams.
  • Expanded revenue by effectively prioritizing jobs and processing work orders.
  • Carefully cut PVC and steel according to specifications, which in turn reduced wasteful spending.
  • Generated daily productivity records and assisted senior leadership during executive decision-making processes.
  • Led inventory processes to minimize project lags.
  • Guaranteed on-time and under-budget deliverables by strategically managing projects.
  • Diminished workflow gaps by maintaining welded frame and steady material flow through production lines.
  • Led steel welding initiatives and completed sheet metal projects accurately.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Identified and reported hazards on job sites to prevent accidents and injuries.
  • Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
  • Operated bulldozers, excavators and cranes to facilitate precise excavation and grading.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Used variety of hand and power tools to complete tasks.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Helped with erecting scaffolding and ladders.
  • Mixed and poured concrete for variety of projects.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Operated forklifts and boom lifts to complete various tasks.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Installed drywall, siding and other structural components.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Worked on sites, installing roofs and other exterior components.
  • Helped with door and window installations.

Sales Associate

Macys Department Store
10.2005 - 04.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Sales Associate

Sears
06.2002 - 08.2005
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Education

High School Diploma -

Hillsboro
Nashville, TN
2005

Skills

  • Customer Service
  • Team Collaboration
  • Problem-solving skills
  • Workplace Safety
  • Distribution Services
  • Handling and sorting mail
  • Document Scanning
  • Package handling
  • Shipping processes
  • Deadline Management
  • Route Planning
  • Post office operations
  • Retail Sales
  • Equipment operation

Timeline

Mail Clerk

United States Postal Service
09.2012 - Current

General Laborer

Springs Global
05.2009 - 08.2012

Sales Associate

Macys Department Store
10.2005 - 04.2009

Sales Associate

Sears
06.2002 - 08.2005

High School Diploma -

Hillsboro

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Timitha Smith