Timitria Ledet
Stockton,CA
Summary
Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Store Manager
Sephora USA
02.2021 - Current
- Increased budget year over year
- Developed and promoted leaders at exempt level
- Employee Relations Group lead
- Increased loyalty metrics year over year
- Utilized as district hiring captain
- Drove DE&I strategy for the district
- Featured on 3 regional leadership engagement calls
- Featured in 3 Sephora employee engagement videos
Retail Store Manager
Ann Taylor Loft
01.2018 - 02.2021
- Improved profitability by driving key performance indicators
- Lead district credit card initiatives and increased applications from 30%-85%
- Maintained inventory accuracy by decreasing external theft with excellent customer service and reconciling shipping and receiving discrepancies
- District lead for networking, recruiting and hiring
- Lead the district in loyalty and credit card acquisition.
General Manager
Ulta
12.2016 - 01.2018
- Delivered legendary customer experience while driving incremental sales Promoted from Co-manager in 6 month period
- Increased customer loyalty with strategic coaching and initiatives
- Increased sales volume from $4 million to $5 million
- Established and maintained Ulta policy and procedures
Store Manager
Chico's FAS
10.2015 - 12.2016
- Increased customer service scores from 65% to 85% ytd
- Partnered with local business and vendors to increase community involvement
- Recruited 5 members of management for the district, one member of management for sister brand
- Trained 2 Store managers
- Conducted training and on-boarding for others store in support of holiday hiring
- Ushered the use of Indeed to maintain a viable candidate pool for all stores in the district
Store Manager
Crazy8
03.2014 - 12.2014
- Achieved sales plan with 5% increase while maintaining annual unit retail growth margin Maintained a low shrink percentage while driving excellent customer service scores.
- Maintained merchandise flow while determining accurate merchandise allocation.
- Recruited, trained and developed 3 members of management for surrounding stores.
Store Manager
Starbuck's
12.2010 - 03.2014
- Increased transactions per half hour by 100%
- Increased store profitability from negative to 105% of company expectations
- Grew food business by 150% while maintaining waist at company standard
- Recruited, trained and developed 3 managers who were promoted to store managers in training
- Organized business building events with Sacramento State, Department of Motor Vehicles, 2 neighborhood elementary schools and 3 neighborhood high schools
- Represented the region with over 500 participants at the Barest cancer awareness walk
Store Manager
Bath and Body Works
11.2007 - 11.2009
- Responsible for all steps of recruiting including training
- Increase customer satisfaction by utilizing corporate policies and procedures/rewards program
- Served as the Safety and Security lead for 12 district stores; established key measures to improve SHRINK
- Increase sales while managing company profitability
Customer Service Specialist IV
Barebones Work Wear Ecommerce
12.2014 - 10.2015
- Increased order accuracy for eCommerce customers by 75% while maintaining order profitability
- Created organization system for stockroom to decrease loss prevention and increase order shipment accuracy by 45
Skills
- Customer service/sales 18 years Results Driven
- Liaison for strategic relationships
- Strong Analytical and problem-solving skills
- Personnel development
- Goals and performance
Timeline
Store Manager
Sephora USA
02.2021 - Current
Retail Store Manager
Ann Taylor Loft
01.2018 - 02.2021
General Manager
Ulta
12.2016 - 01.2018
Store Manager
Chico's FAS
10.2015 - 12.2016
Customer Service Specialist IV
Barebones Work Wear Ecommerce
12.2014 - 10.2015
Store Manager
Crazy8
03.2014 - 12.2014
Store Manager
Starbuck's
12.2010 - 03.2014
Store Manager
Bath and Body Works
11.2007 - 11.2009
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