31
Years of experience
28
Major Projects Completed in Change Management
23
Awards & Qualifications
50
X 2,000 = 100,000 "people-hours" of coaching/training
I believe that company objectives co-exist with employee motivation because of worthy effort
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I believe that business great strategies focus on each person's choice to change & make contributions that are aligned with business goals
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I value interpersonal candor, respectfully direct conversation and inclusive ideation & innovation to get business done
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I value each strength within a person, and consequently how a team assembles & configures each person in order to cover for each other, "have their backs" & perform with unity
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I am motivated by people achieving business results because each person made a choice to change
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I am highly motivated by opportunities to drive people to choose to become "even better"
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I bring professional experience in Change Management, L&D, Organizational Transformation, Learning Facilitation - Center of Excellence, Employee Talent Development, Client-Centricity, Executive Development, Coaching & Mentoring, Training & Learning Strategy, Talent Development, Train-the-Trainer, and Performance Management
Accomplishments
- 100,000 people-hours of delivered coaching & training
- 20,000 people directly coached, trained & mentored
- 1,800 -person largest sized single-session (virtual)
- 1,500 interventions ~50% live-virtual / ~50% face-to-face
- 150 hours of learning designed & developed
- 18 highly-charged Change Management assignments (acquisitions, role-change & off-boarding)
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- 28 completed corporate Change Management projects
- 20 years experience w/ 9 companies & 55 individuals
- 23 certificates & awards
- 20 years with professional services firms
- 20 years of direct people management
- 16 progressive job roles
- 10 years of consultative selling to ~1,000 clients
- 7 appointments to lead Centers of Excellence
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- ~95,000 traveled RT air miles destined to 26 countries
Skills
Principal Consultant in OCM & Workforce Transformation
Change Management Plan - Stakeholder Analysis - Change Impact Assessment - etc.
ProSci Certified & experienced in Kotter
Lewin & Kubler-Ross
Thinking Styles include Innovative & Creative and Organized & Detailed
Train-the-Trainer & Facilitation Excellence
Talent Development & Performance Coaching
Learning
Executive & Leadership Development
Management & Professional Development
Stakeholder & Relationship Management
People
Matrix
& Program Manager
Conversion to a Learning Organization
Learning Facilitation & Corporate Training
Instructional Designer
User-Centric Design
Executive Coach & Mentor
including C-Suite
Virtual
Hybrid
& On-Site Working Styles
Strategic development
Business analysis
Organizational development
Proposal development
Strategic planning
Technical integration
Program coordination
Solution planning
Innovation management
Team leadership & development
Problem-solving
Process improvement
Process optimization
Subject matter expert
Assessments
Integrity and honesty
Change management
Project leadership
Business planning
Client engagement
Customer relationship management
Analytical thinking
Client rapport
Attention to detail
Continuous improvement
Project implementation
Executive support
Employee management
Resource evaluation
Best practices implementation
Analysis & evaluation
Cultural awareness
Performance assessments
Management coaching
Outcome accountability
Performance tracking
Client requirements assessment
Client relationships
Research and development
Staff management
Work Planning and Prioritization
Goal setting
Issue resolution
Team collaboration
Verbal and written communication
Decision-making
Stakeholder engagement
Training and development
Public speaking
Requirements gathering
Strategic growth management
Business presentation
Team leadership
Complex Problem-solving
Staff training and development
Task delegation
Relationship building
Operations management
Project management
Cross-functional teamwork
Project planning
Customer relationship management (CRM)
Performance management
Staff development
Sales techniques
Policy implementation
Conflict resolution
Sales management
Workforce management
Performance evaluations
Key performance indicators
Expectation setting
Salesforce management
Clear communication
Employee onboarding
Coaching and mentoring
Recruiting and interviewing
Partnership development
Risk management
Vendor management
Stakeholder management
Cross-functional team management
Networking strategies
Teamwork and collaboration
Effective communication
Problem resolution
Adaptability and flexibility
Positive attitude
Excellent communication
Organizational skills
Team development
Hiring and training
Managing operations and efficiency
Staff training
Employee coaching and mentoring
Professional and courteous
Negotiation and conflict resolution
MS office
Good judgment
Active listening
Interpersonal relations
Schedule management
Employee development
Work History
Managing Consultant
1 Year 10 Months- 25 live workshops effectively delivered (live-virtual & in-person) between 1 and 30 participants
- 35 coaching sessions delivered with plans & follow-up
- 10 client-centric business relationships managed & improved
- 5 change management initiatives successfully led
- 10 instructional designs built & deployed
- 5 executive presentations conducted
- 45 principles of learning & personal development effectively applied
- 15 customized training programs designed
Change Management Principal Consultant & Founder
6 Years 7 Months- Conducted 72 workshops & development trainings, face-to-face & live-virtual, for executives, directors, managers & employees across the talent-management pipeline
- Engaged ~450 people directly, including 22 C-suite executives, improving their change adoption & organizational effectiveness, personal change curves, attitude & self-awareness, performance, communications competency, & aligning their Affective Domain with company objectives
- ProSci-certified, led 25 initiatives of change management, helping each organization to adapt smoothly to new systems and processes
- Led 17 large-scale projects, managing timely completion and within budget constraints
- Contracted w/ 11 companies, 40 independent clients & 6 client-brokers for their Change Management, Training Delivery & Strategy, Organizational Development, Communications, Performance Management, Leadership & Professional Development, Stakeholder Analysis, Mentoring & Coaching Strategy to drive improved performance & confidence
- Developed goals & effective improvement plans in alignment with project expectations
- Built client-centric relationships , fostering long-term partnerships and repeat business
- Analyzed real-time change resistance , predicting resistance levels across the talent pipeline, identifying inefficiencies & recommending targeted improvements
- Delivered exceptional C-level presentations for C-suite executives & their teams to showcase recommendations, progress and results
Mentoring Program & Change Management Consultant
1 Year- Analyzed Change Management needs with 3 key stakeholders to recommend, design & develop training and 3 "job aids" for a new, Global Mentoring Program
- Integrated perspectives of both mentors & mentees to predictably improve perceived value & adoption while reducing resistance to the objectives & organizational change
- * Contracted through my founding company, Confidence Consultants Corp.
- Mentoring Program & Change Management Consultant
SAP Change Management & Transformation Consultant
6 Months- Analyzed 3 locations' Training & Development Strategies and built "Grand Design" departmental strategy outline that directly maps to SAP rollout goals
- Customized 117 "Train the Trainer" elements to meet their expected development needs for SME trainers
- Conducted 7 client interviews for training gap analysis, relationship mapping and alignment of business results
- Designed data-driven executive reporting structures for sponsors & stakeholders
- Spearheading the co-creation & development of new operating models to achieve greater efficiencies across multiple departments within the organization
- * Contracted through my founding company, Confidence Consultants Corp.
Experiential Learning Change Management Consultant
1 Year 9 Months- Executive-level Change Management in 12 six-week sessions of 18 executives each in experiential learning who work in marketing and sales capacities
- Set aggressive, personalized targets with 72 participants to drive company success and strengthen motivation
- Fostered cross-functional collaboration for effective organizational transformation and improved overall business performance
- Implemented 15 change management practices , resulting in more efficient processes and increased stakeholder & client satisfaction
- Coached/trained 216 leaders on best practices for managing change effectively , fostering a culture of adaptability, inspiring growth and building resilience
- Oversaw session-level Change Management efforts to support implementation of critical initiatives driving technology, process and culture changes
- Collaborated with 2 project teams and 18 stakeholders on integrating effective Change Management methodology into existing workflows while maintaining alignment with company objectives
- * Contracted through my founding company, Confidence Consultants Corp., through the brokers LearnQuest International & TechoTraining Inc.
Selling Skills & Change Management Consultant
2 Years- Trained & developed 150 experienced new hires in advanced selling skills in virtual classroom sessions lasting 4-weeks in groups of 25
- Re-designed 5 activities & 10 hours of the instructor guide & curriculum
- Aligned company values & expected performance in small groups of 5-8 participants with live role-play, instantaneous analysis, & intense coaching
- Facilitated daily peer-feedback debriefs of 5-8 participants to drive each employee to choose and implement their own improved performance in self-leadership, teaming, collaboration, and sales behaviors
- Improved organizational talent strength and global sales funnel through the implementation of effective training programs and workshops
- * Contracted with my founding company, Confidence Consultants Corp., through my broker DOOR, International
Global Onboarding & Change Management Consultant
6 Months- Built 5-day curriculum, designed & developed instructor guide, trained participants & upskilled new trainers for their new Global New Hire Program
- Conducted 18 organizational assessments to identify areas of potential resistance, developing targeted change management strategies to overcome these barriers
- Led engagement initiatives with 10 executive stakeholders in diverse groups, promoting open dialogue and building strong relationships that supported successful change implementation
- Structured C-Suite reporting on 7 key risk mitigation factors, weekly, addressing real & potential challenges encountered during the implementation phase of various organizational changes
- Designed & implemented 11-question, metrics-based evaluation in a single framework to measure the impact of change initiatives on organizational performance and employee satisfaction
- * Contracted through my founding company, Confidence Consultants Corp., through the broker Advanced Resources, Inc.
Chief Marketing Officer & Change Mgmt. Consultant
3 Months- Collaborated with top-2 executives to develop 7 long-term business goals aligned with overarching company objectives and structured them in the standard format of Key Performance Indicators
- Increased market awareness and penetration through development of 5 campaigns of creative collateral funneled to the advertising team for web deployment
Director of People Development & Org. Change
1 Year- Transformed ~80 employees from supervisors into true people managers, creating & deploying a new Talent Management Program with competencies, 1:1 coaching & mentoring, sponsorship & work-enabled training activities
- Built & coached 100 sessions of executive coaching + follow-ups of personalized development, including interpersonal communication, management development, leadership development & executive development
- Improved team morale by 37% with a new Talent Management Pipeline & comprehensive professional development program
- Optimized employee performance with 15 work-enabled L&D interventions
- Achieved remarkable turnaround of 3 underperforming divisions through strategic restructuring & leadership development
- Created & deployed culture of high-performing teams
- Effective quarterly budget management balancing resource use with financial stability
- Directed cross-functional initiatives to align operations with organizational priorities.
- Directed strategic planning & policy development to the C-Suite,
Managing Consultant
7 Months- Sr. Manager, Performance & Learning, Executive Coach & Learning Facilitation SME in L&D & Talent Management Development for IBM CHQ in Armonk, NY
- 250 learning facilitators certified through COE in Facilitation Excellence, in small, 3-day classes across 5 continents to drive improved organizational effectiveness & performance
- ~400 sessions & courses built, trained & delivered in leadership development, sales, consultative sales, learning facilitation (train-the-trainer) & management development
- Up to 1,600 simultaneous learners live-facilitated, from 2-hours to 32-hours per session, averaging 25 learners each, ~50% live-virtual / ~50% in-person face-to-face
- Mentored junior staff members for skill development and career progression within the organization
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease
- Enhanced departmental reputation by driving successful initiatives that effectively addressed cross-functional pain points
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Spearheaded change management efforts for seamless adoption of new systems and processes
Sr. Manager in Talent & Development & Exec. Coach
6 Years 6 Months- Qualified 300+ Facilitators as Global COE Leader for IBM Consulting Facilitation Excellence
- Led cross-functional global teams to achieve project milestones and deliver high-quality results
- Built, trained & delivered 400+ courses of management & leadership development , ~50% virtual / ~50% in-person
- Lead Facilitator for 1 to 1600 participants/session , each between 2-hours & 3-days, covering topics on leadership, consulting, management development, and technical leadership
- Coached 250+ 1:1 coaching sessions using IBM-standard "GROW" model for Coaching For Performance
- Thought Leadership leader for COE methods & process mapping and department-level execution & BAU daily usage
- Provided strong leadership to enhance team productivity and morale
- Developed and delivered presentations to educate clients & executives on topics related to coaching, motivation, high-performance teams, people management, technical advocacy & value creation
- Mentored junior staff members for skill development and career progression within the organization
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects
Change Management Consultant
9 Years 5 Months- Sr. Performance Consultant, Trainer, Master Facilitator & SME in Learning Effectiveness in IBM CHQ Management Development, Armonk NY
- ~700 sessions of management & leadership development built, trained & delivered, ~90% live-virtual / ~10% in-person
- Facilitated diverse session formats between 2 and 24 hours each averaging 25 participants ranging between 1 & 1800
- Appointed to lead the global Center of Excellence for "Learner-Centered Training" in charge of training IBM's ~800 trainers with “train the trainer" and technical aspects of Facilitation Excellence
- Boosted client performance by conducting in-depth assessments and identifying areas for improvement
- Delivered expert guidance on talent development's best practices , enabling IBM to attract top talent and retain the best high-potential employees
- Supported the design of competency frameworks , reinforcing desired behaviors and driving cultural transformation efforts
- Implemented change management initiatives, ensuring successful adoption of new processes and systems
- Created impactful learning materials that resonated with diverse audiences, ensuring a deeper understanding of performance management principles & practices
- Provided coaching and mentoring to clients , fostering a culture of continuous learning and development
Senior Management Consultant
3 Years 7 Months- Sr. Management Consultant in IBM Global Consulting Services for IBM CHQ, Armonk NY
- ~150 live sessions of coaching & training built, trained & delivered, in consultative sales, consulting, attitude, motivation, management development & leadership
- Facilitated diverse session formats ~10% virtual / ~90% in-person sessions, each between 4 & 24 hours, averaging 20 participants ranging from 1 to 200
- Provided strong leadership & Change Management to enhance team productivity and morale
- Established strong relationships with clients and stakeholders , ensuring long-term partnerships and trust
- Led cross-functional teams in Organizational Transformation, execution of strategic projects, fostering collaboration and ensuring alignment with corporate goals meeting milestones & bringing high-quality results
Talent Development Specialist
2 Years 11 Months- Global Training Manager & Talent Development Specialist in Human Resources
- ~100 training sessions built, trained & delivered, including IT on-boarding, Windows95, Lotus Suite & “Road Warrior"
- Facilitated diverse session formats of ~40% virtual / ~60% in-person, between 4 & 16 hours, averaging 15 participants ranging between 1 & 100
- Appointed as North America leader of "Road Warrior" Center of Excellence , consulting globally on preparations for excellence in the era of the virtual-office
- Boosted employee satisfaction scores by addressing skill gaps through tailored workshops and seminars.
- Optimized resource allocation & budgetary planning by conducting regular evaluations for ongoing regional training programs
- Implemented Change Management practices both internally and for clients increasing overall workplace efficiency
Education
B.S. - Engineering Psychology & Human Factors Engineering (minor in Economics)
- Became academic expert in why people succeed or fail in their environment
- Practiced improvement strategies for mental & physical performance improvement
- Completed professional development in Interpersonal Communication
- Member of Urbana, IL founding chapter of Iota Iota Iota fraternity
- Completed professional development in Emotional Intelligence (EQ) & Neuro-Linguistic Programming (NLP)
Courses Towards M.S. - Organizational Behavior (MOB)
- Continuing education in Organizational Design, Management & Behaviors
- Completed professional development towards Masters of Science degree titled "Management & Organization Behavior"
Certification
- Coaching for Performance (the IBM GROW Model) since 2002
- IBM Master Facilitator & Global SME since 2003
- HBDI Certification in Whole Brained Thinking since 2004
- Learner-Centered Excellence since 2002 — Awarded Center of Excellence for Learner-Centered Learning design, development, delivery & virtual effectiveness
- Virtual Learning Excellence since 2004 — Live-Virtual Classroom - Excellence in Learning
- Badges Awarded on “Your Acclaim” (see link in "Websites")
- Certified People Manager since 2018
- Design Thinking since 2017
- Agile Mindset Champion since 2016
- Personal Development Mentor since 2018
- Diversity Ambassador since 2016
- Service Leadership Champion since 2018
- Charitable Volunteer since 2018
- Public Speaker/Presenter since 2018
- Technical Leadership Champion since 2019
- Master Instructor since 2016
- New Employee Orientation Manager since 2019
- Empathic - Kyndryl since 2021
- Technical Mentor since 2018
- Leadership Excellence since 2018 — Appointed IBM SME
for Employee Engagement for Francophone Country Leaders in North Africa
Timeline
SAP Change Management & Transformation Consultant
Neenah Foundry
01.2025 - 07.2025Read More
Managing Consultant
TransforMe Learning & Leadership Solutions Pty. Ltd.
01.2025 - CurrentRead More
Mentoring Program & Change Management Consultant
Imec
08.2024 - 08.2025Read More
Global Onboarding & Change Management Consultant
Underwriters Laboratories Standards & Engagement
03.2023 - 09.2023Read More
Experiential Learning Change Management Consultant
IBM, Global Business Services
09.2022 - 06.2024Read More
Selling Skills & Change Management Consultant
Kyndryl, Inc. assigned through Door Intl., Inc.
02.2022 - 02.2024Read More
Chief Marketing Officer & Change Mgmt. Consultant
Bathing Brands, Inc.
04.2021 - 07.2021Read More
Change Management Principal Consultant & Founder
Confidence Consultants Corp.
04.2020 - CurrentRead More
Director of People Development & Org. Change
Intelligent Medical Objects (IMO), Inc.
04.2019 - 04.2020Read More
Managing Consultant
IBM
09.2018 - 04.2019Read More
Sr. Manager in Talent & Development & Exec. Coach
IBM
03.2012 - 09.2018Read More
Change Management Consultant
IBM
10.2002 - 03.2012Read More
Senior Management Consultant
PricewaterhouseCoopers
02.1999 - 09.2002Read More
Talent Development Specialist
Coopers & Lybrand, LLP
02.1996 - 01.1999Read More
University of Illinois
B.S. from Engineering Psychology & Human Factors Engineering (minor in Economics)
Read More
Benedictine University
Courses Towards M.S. from Organizational Behavior (MOB)
Read More
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Volunteering & Community Investment
- Commissioner, Elected - the Board of the Park District of La Grange (2 x 4-year terms)
- Trustee, Elected - the Library Board of La Grange (1 x 4-year term)
- Rock River Kayaking Club - local group in Oregon, IL (1 x lifetime term)
- Lead Regional Trainer/Head Referee - American Youth Soccer Organization R300 (6 x 3-yr terms)
Affiliations
- ProSci Change Management Standard of Practice
- Predictive Index Partner Network
- Association for Talent Development
- Chief Learning Officer Magazine
- Eureka! Training Community