TIMLEASE RHODES-VEST

Management

Tucson,Arizona

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Sales Manager

David’s Bridal

2022.03 - Current

Responsible for front of house sales, including visual presentation, Bridal and Dress specialist sales for Bridal, Special Occasion attire and other bridal sales
Ensuring that store standards and expectations are being executed, with daily observations, Role playing and making sure all stylists are educated with latest and updated information
Open and close store, special ordering of gowns and bridal items -Maintaining KPI’s such as Diamond Loyalty program, My Customers process, Special Order process
Training and Development
Supervised sales team of 20+ people, stepping in to support employees and deliver smooth sales processes for clients.

Store Manager, Assistant Manager

Michaels Stores

2015.01 - 2021.10

Was promoted to Store Manager from Assistant Manager and transferred to another location within my district
I drove incremental sales volume to hit yearly sales goals by 20% increase
Responsible for the training, scheduling, payroll budgeting, coaching and observations
To analyze weekly reports such as weekly feature space report, weekly, monthly, and yearly sales, and margin report, cashiering report, and to respond to any deficits or gaps
To respond to KPI’s such as: Overall Store Satisfaction, Friendliness of associates, Speed of check out, Cleanliness of store, Ease of locating items throughout the store.KPI’s responsible for Overall Store Profit, Controllable Expenses, Customer Experience, Scheduling and Training
Provided feedback to team members to meet personal rewards goals
Control Inventory with damage controls, daily, weekly inventory reports and processes
To monthly read store P&L and research any discrepancies.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Helped with planning schedules and delegating assignments to meet coverage and service demands.

HR Director

Grace to the Nations Church

2011.01 - 2015.01

Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
Maintained "open door" policy to encourage employee communications and resolution of issues.
Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
Drafted and implemented policies, procedures and employee handbook for over 20+ employees.
Selected medical, dental, short and long-term disability, life insurance and workers compensation programs for employees.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.

Education

Hospitality Administration And Management

Pima Community College

Tucson, AZ

05.2018

Skills

Verbal and Written Communication
Coaching and Mentoring
Time Management
Sales Process
Recruiting and Hiring

HR and Payroll
Budgeting and P&L
Shipping and Receiving Oversight
Retail Knowledge

Timeline