TIMLEASE RHODES-VEST
Management
Tucson,Arizona
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Sales Manager
David’s Bridal
03.2022 - Current
- Responsible for front of house sales, including visual presentation, Bridal and Dress specialist sales for Bridal, Special Occasion attire and other bridal sales
- Ensuring that store standards and expectations are being executed, with daily observations, Role playing and making sure all stylists are educated with latest and updated information
- Open and close store, special ordering of gowns and bridal items -Maintaining KPI’s such as Diamond Loyalty program, My Customers process, Special Order process
- Training and Development
- Supervised sales team of 20+ people, stepping in to support employees and deliver smooth sales processes for clients.
Store Manager, Assistant Manager
Michaels Stores
01.2015 - 10.2021
- Was promoted to Store Manager from Assistant Manager and transferred to another location within my district
- I drove incremental sales volume to hit yearly sales goals by 20% increase
- Responsible for the training, scheduling, payroll budgeting, coaching and observations
- To analyze weekly reports such as weekly feature space report, weekly, monthly, and yearly sales, and margin report, cashiering report, and to respond to any deficits or gaps
- To respond to KPI’s such as: Overall Store Satisfaction, Friendliness of associates, Speed of check out, Cleanliness of store, Ease of locating items throughout the store.KPI’s responsible for Overall Store Profit, Controllable Expenses, Customer Experience, Scheduling and Training
- Provided feedback to team members to meet personal rewards goals
- Control Inventory with damage controls, daily, weekly inventory reports and processes
- To monthly read store P&L and research any discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
HR Director
Grace to the Nations Church
01.2011 - 01.2015
- Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Drafted and implemented policies, procedures and employee handbook for over 20+ employees.
- Selected medical, dental, short and long-term disability, life insurance and workers compensation programs for employees.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Education
Hospitality Administration And Management
Pima Community College
Tucson, AZ05.2018
Skills
- Verbal and Written Communication
- Coaching and Mentoring
- Time Management
- Sales Process
- Recruiting and Hiring
- HR and Payroll
- Budgeting and P&L
- Shipping and Receiving Oversight
- Retail Knowledge
Timeline
Sales Manager
David’s Bridal
03.2022 - Current
Store Manager, Assistant Manager
Michaels Stores
01.2015 - 10.2021
HR Director
Grace to the Nations Church
01.2011 - 01.2015
Hospitality Administration And Management
Pima Community College
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