Timmeka Smith
Augusta,GA
Summary
Accomplished Assistant Manager with a proven track record at Goodwill, enhancing customer satisfaction and streamlining operations. Expert in retail operations management and team leadership, I excel in fostering positive environments and boosting team efficiency. Demonstrated ability to improve financial accuracy by significantly reducing discrepancies.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Goodwill
11.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
McDonald's Restaurant
02.2005 - 02.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Recruiting and interviewing
- Sales strategies
- Retail operations management
- Strategic planning
- Policy enforcement
Timeline
Assistant Manager
Goodwill
11.2015 - Current
Assistant Manager
McDonald's Restaurant
02.2005 - 02.2015