TimMeka L. Harris-reese
Administrative Assistant
Fort Meade,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Astute Business Owner successful in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalizing on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
11
11
years of post-secondary education
21
21
years of professional experience
Work History
Business Owner
Ribbons Of Love LLC
Fort Meade, MD
10.2016 - Current
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Input income and expense details into database to track business finances and address variances.
- Used business software packages to maintain files and administrative records.
- Frequently studied market to keep abreast of new industry trends.
- Promoted business via social media to generate leads and maximize brand identity.
- Determined best courses of action for company based on regional market trends and demands.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
Volunteer
Perfect Generation
Columbia, MD
06.2021 - Current
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Teamed with community organizations and government agencies to increase outreach and service utilization.
- Spoke with community organizations to boost outreach and highlight programs successes.
- Tracked volunteer hours in spreadsheets.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Assisted program manager with planning and fundraising responsibilities.
- Surpassed corporate goals by reaching 100% customer satisfaction rating each quarter
Medical Support Assistant
Kimbrough Ambulatory Care Center
Ft. Meade, MD
10.2015 - 09.2018
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Used Med-pros and Alta to compile and record medical charts, reports and correspondence.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Oversaw hundreds of monthly projects to revamp filing system and improve department productivity.
Medical Support Assistant
Martin Army Community Hospital
Fort Benning, GA
10.2014 - 10.2015
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Maintained detailed records of test results by entering data and patient information into computer.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Child and Youth Program Assistant
Child And Youth Services
Fort Benning, GA
08.2015 - 10.2015
- Assisted with youth development and other recreation programs to improve quality of camper experience.
- Assisted Child and youth program leads by supporting children and completing administrative and clerical tasks for program.
- Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.
- Helped social workers build, coordinate and lead programs supporting individuals with medical and educational concerns.
- Communicated frequently with campers and parents to meet camper needs and achieve high satisfaction ratings.
- Created safe, fun environment for children and teens attending special programs at child and youth service facilities.
Licensed Family Childcare Provider
Child And Youth Services
Fort Riley, KS
08.2014 - 03.2015
- Planned and managed learning-focused, imaginative and play-oriented activities for early aged children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each evening.
- Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and requesting new supplies.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Cared for children ages Newborn to five in nurturing and age-appropriate way.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills
Family Readiness Group Leader
U.S. Army E Co 3/1
Fort Riley North, KS
08.2011 - 12.2013
- 7Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
- Challenged teams to improve performance within distribution network to meet inventory targets.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Evaluated report data to proactively adjust and enhance operations.
- Increased youth participation in pro-social activities by 70% through collaboration with therapist assistants and community resources.
Medical Support Assistant
Irwin Army Community Hospital
Fort Riley, KS
09.2012 - 09.2013
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Followed exact procedures for handling transfers and other releases of medical records.
- Utilized multiple systems to manage and confirm patient data, such as insurance, demographic and medical history information.
- Provided comprehensive medical care to over thousands of patients daily to promote overall wellness and prevention of illness
Dialysis Technician
Fresenius Medical Care
Middletown, DE
10.2006 - 10.2011
- Provided in-patient care for four dialysis patients at a time simultaneously focusing on providing clean, safe and comfortable treatment environment.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Recorded client data on hemodialysis flow chart.
- Remained knowledgeable in CPT and ICD-10 coding principles, government regulations and third-party billing rules.
- Cleaned and connected to access sites, including fistulas, grafts, and catheters, by following infection control protocols.
- Administered medication such as Heparin, oxygen, anesthetic, and saline as needed.
- Performed routine quality control and safety checks on all equipment.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
Real Estate Assistant
ELM Real Estate
Wilmington, DE
06.2008 - 04.2011
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Kept contacts organized with Google work space system to maintain readiness for future mailings.
- Prepared documents such as purchase agreements and disclosures and used Quick Books to complete all paperwork.
- Maintained efficient office operations by handling errands and administrative functions.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Managed over 200 monthly invoices for organization of people and maintained 100% accurate processing and verification
Education
Bachelor of Science - Healthcare Administration
Liberty University
Lynchburg, VA 12.2017 - Current
High School Diploma -
Howard High School of Technology
Wilmington, DE 09.1999 - 06.2003
Bachelor of Science - Nursing
Delaware State University
Dover, DE 09.2007 - 03.2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Operations support
Staff education and training
Interdisciplinary collaboration
Strategic planning
Bookkeeping
Verbal and written communication
Leadership
Adaptability
Administrative tasks
Public speaking
Team collaboration
Recordkeeping
Telephone etiquette
Relationship building
Client relations strength
Administrative support
EMR / EHR
Documentation proficiency
Needs assessment
Software proficiency
Timeline
Volunteer
Perfect Generation
06.2021 - Current
Bachelor of Science - Healthcare Administration
Liberty University
12.2017 - Current
Business Owner
Ribbons Of Love LLC
10.2016 - Current
Medical Support Assistant
Kimbrough Ambulatory Care Center
10.2015 - 09.2018
Child and Youth Program Assistant
Child And Youth Services
08.2015 - 10.2015
Medical Support Assistant
Martin Army Community Hospital
10.2014 - 10.2015
Licensed Family Childcare Provider
Child And Youth Services
08.2014 - 03.2015
Medical Support Assistant
Irwin Army Community Hospital
09.2012 - 09.2013
Family Readiness Group Leader
U.S. Army E Co 3/1
08.2011 - 12.2013
Real Estate Assistant
ELM Real Estate
06.2008 - 04.2011
Bachelor of Science - Nursing
Delaware State University
09.2007 - 03.2011
Dialysis Technician
Fresenius Medical Care
10.2006 - 10.2011
High School Diploma -
Howard High School of Technology
09.1999 - 06.2003