Timmer Charles
Sterling,PA
Summary
An enthusiastic, ambitious individual having more than 15 years of professional experience in sales and management with proven track record of achieving result. Effective communicator, problem solver who build team work to achieve goals. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
12
12
years of professional experience
Work History
Universal banker
Atlantic Union Bank as
- Current
- A dynamic organization providing premium commercial banking, residential mortgage landing, and wealth management services
- Responsibilities:
- Engaging the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with the bank
- Assisting customers and making clients feel appreciated
- Helping customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, including the bank mobile app with expert knowledge in our self-service and digital platform
- Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels
- Proactively collaborating with others to help customers
- Helping build relationships with customers by connecting them with team members who can help them address their financial needs
- Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
- Supporting customer with traditional banking needs and complex service transactions putting the customer's needs at the center of everything
- Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals
- Drive proactive sales conversation through external and internal interactions
- Create customer loyalty through need based conversation
- Receive cash, checks and loan payments and process withdrawals
- Maintaining /Balancing Vault
- Cash Order according to branch requirement
- Maintain schedule for Tellers
- Preparing Branch Balancing statement.
Scanning Specialist
NMLS/ Virginia Notary, Access National Bank
05.2018 - 04.2019
Scanning Specialist
Access National Bank
- 05.2018
- (work on synergy and FIS IS View)
- I have knowledge of loan documents and I have helped my department in preparing cover sheets for the scanning/QC loan files.
Customer Service Representative
Shelly Mall
01.2015 - 05.2016
- I worked with Shelly Beauty Pakistan; Responsible for Customer Service handling, duties included answering customer queries, problem solving and providing detailed information on new product
- Handling new client enquiries and acting as the face of the business
- Dealing with and resolving problems and issues which arise
- Kindergarten
Teacher and Administrative Assistant
AL Worood Private Academy
09.2012 - 09.2014
- Performed administrative tasks such as answering phone calls, typing, mailing, faxing and filing
- Organized individualized records on paper and on the computer
- Handled phone requests and questions, transferring to appropriate personnel when merited Instructed children, individually or in small groups to help them understand assignments.
CUSTOMER SERVICE REPRESENTATIVE
Al Fuad Trading Company
10.2007 - 02.2011
- Maintained and develop good relationships with customers through meetings or via telephone
- Obtained good sales records throughout tenure; ensured thorough territory coverage
Teacher and Administrative assistant
Bloomfield Hall School
09.2004 - 06.2007
- Performed administrative tasks such as answering phone calls, typing, mailing, faxing and filing
- Organized individualized records on paper and on the computer
- Handled phone requests and questions, transferring to appropriate personnel when merited
- Instructed children, individually or in small groups to help them understand assignments
Customer Service Representative
Allied Bank
06.2002 - 03.2004
- Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new product
- Performed market research surveys on customer needs and requirements
- Conveyed in a reassuring manner step by step instructions to resolve application issues.
Education
Bachelor’s -
Gulberg College for Women
2004
Intermediate - Geography
Kinnaird College
2002
Matric - Science
St Thomas High School
2000
Skills
- Microsoft Office, Focus, Synergy, FIS ISVIEW
- Horizon, Horizon Xe, Decision Pro, Meridian link, FCM
Timeline
Scanning Specialist
NMLS/ Virginia Notary, Access National Bank
05.2018 - 04.2019
Customer Service Representative
Shelly Mall
01.2015 - 05.2016
Teacher and Administrative Assistant
AL Worood Private Academy
09.2012 - 09.2014
CUSTOMER SERVICE REPRESENTATIVE
Al Fuad Trading Company
10.2007 - 02.2011
Teacher and Administrative assistant
Bloomfield Hall School
09.2004 - 06.2007
Customer Service Representative
Allied Bank
06.2002 - 03.2004
Universal banker
Atlantic Union Bank as
- Current
Scanning Specialist
Access National Bank
- 05.2018
Bachelor’s -
Gulberg College for Women
Intermediate - Geography
Kinnaird College
Matric - Science
St Thomas High School
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