Timmesha Beaner
Roanoke,VA
Summary
Resourceful Operations Coordinator known for high productivity and efficient task completion. Possess specialized skills in project management, process optimization, and logistics coordination. Excel in communication, problem-solving, and time management to drive operational success. Committed to enhancing team performance through proactive leadership and collaborative efforts.
Overview
3
3
years of professional experience
Work History
Operation Coordinator
Riverstone Logistics
Salem, VA
08.2023 - Current
- Assisted with the organization and execution of operational processes.
- Maintained accurate records of all operational activities.
- Ensured compliance with organizational policies, regulations, and standards.
- Managed communications between departments to ensure efficient operations.
- Planned delivery routing, team workflows and promotional initiatives.
- Collaborated with subordinate managers to assess needs and optimize activities.
- Managed administrative staff and trained new hires on office procedures and policies.
- Developed relationships and partnerships with business leaders.
- Coordinated and supervised customer service team in order to ensure quality service delivery.
- Created reports outlining customer service metrics such as response times, resolution rates, and first-contact resolutions.
Customer Service Team Lead
Goodwill Industries
Salem, VA
03.2021 - 06.2023
- Ensured compliance with company policies and regulatory requirements related to customer service.
- Implemented reward and recognition programs to motivate team members.
- Oversaw the use of customer service software to track and manage customer interactions.
- Facilitated weekly team meetings to discuss performance and set goals.
- Managed team of customer service representatives to ensure high-quality support.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Delegated work to staff, setting priorities and goals.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Education
12th -
Patrick Henry High School
Roanoke, VA05.2013
Skills
- Cash handling
- Customer service
- Dispatching
- Call center
- Microsoft Office (Word, Excel, Powerpoint, Teams, Outlook)
- Sourcing
- Data Entry
- Sales
- Logistics Coordination
- Quality assurance and control
- Training Management
- Operations Management
- Team Training
- Customer Relationship Management
- Customer Relations
Timeline
Operation Coordinator
Riverstone Logistics
08.2023 - Current
Customer Service Team Lead
Goodwill Industries
03.2021 - 06.2023
12th -
Patrick Henry High School
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