Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timmesha Nash

Lincoln,NE

Summary

Driven professional with a proven track record in data accuracy and customer satisfaction, honed at Marlina's Fast Taxes and 5 Star Life Insurance. Excelled in maintaining confidentiality and leveraging customer service skills to enhance client relations. Demonstrated ability to improve service delivery by applying meticulous attention to detail and robust problem-solving skills, achieving top performance metrics. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Data Entry Clerk

Marlina's Fast Taxes
01.2013 - Current
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Sorted documents and maintained organized filing process.
  • Organized, sorted, and checked input data against original documents.

Customer Service Representative

5 Star Life Insurance
10.2023 - 05.2024
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and backed up other customer service managers.
  • Implemented and developed customer service training processes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Advisor

Nelnet Student Loan Services
10.2020 - 01.2023
  • Developed and implemented student guidance plans to foster academic success.
  • Helped students develop organizational, time management and study skills.
  • Collaborated with parents and teachers to help students reach potential.
  • Used standardized assessments to evaluate abilities, interests and characteristics of different students.
  • Educated students on college admissions process and scholarship requirements.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Detailed payment options and explained price, receipt and billing details to customers.

Education

High School Diploma -

Southside High School
Memphis, TN
05.2009

Skills

  • Professional and mature
  • Maintains confidentiality
  • Data Security
  • Meticulous attention to detail
  • Data accuracy
  • Proofreading
  • Filing and data archiving
  • Document processing
  • Account updating
  • Customer Service
  • Service Recommendations
  • Payment Processing
  • Technical Troubleshooting
  • Call Management
  • Customer Correspondence
  • Call Center Customer Service
  • Customer Needs Assessment
  • Customer inquiries
  • Customer Satisfaction
  • Product Knowledge
  • Call management software
  • Performance Metrics
  • Computer Skills
  • Call center experience
  • Documentation And Reporting
  • Policy understanding
  • Teamwork and Collaboration
  • New Policies Processing
  • Client Education
  • Claims Processing
  • Paperwork Processing
  • Self Motivation
  • Coverage Determination

Timeline

Customer Service Representative

5 Star Life Insurance
10.2023 - 05.2024

Advisor

Nelnet Student Loan Services
10.2020 - 01.2023

Data Entry Clerk

Marlina's Fast Taxes
01.2013 - Current

High School Diploma -

Southside High School
Timmesha Nash