Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Timmia Kemp

Columbia,MO

Summary

Very knowledgeable with a solid background in managing front office operations and enhancing guest satisfaction. Proven ability to streamline processes and foster welcoming environment. Demonstrated strong leadership and organizational skills, ensuring seamless daily operations and high team morale.

Professional in hospitality management with solid background in front office operations. Demonstrates exceptional leadership in team collaboration and consistently delivers results. Skilled in staff training, guest relations, and problem-solving. Adaptable and reliable, thrives in dynamic environments and ensures seamless service delivery.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Retina Associates
03.2025 - 07.2025
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.

Front Office Supervisor

Springhill Suites By Marriott
07.2023 - 12.2024
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.

HR Assistant

BahaMar Resort
11.2020 - 08.2022
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

Education

CNA License - Medical

Job Point
Columbia, MO
05-2025

High School Diploma -

St. Georges High School
The Bahamas
06-2019

Skills

  • Issue handling
  • Shift scheduling
  • Staff management
  • Suggestive selling
  • Data entry
  • Oral and writing communication

Certification

Licensed CNA

Timeline

Patient Care Coordinator

Retina Associates
03.2025 - 07.2025

Front Office Supervisor

Springhill Suites By Marriott
07.2023 - 12.2024

HR Assistant

BahaMar Resort
11.2020 - 08.2022

CNA License - Medical

Job Point

High School Diploma -

St. Georges High School

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