Timmie Lee
Sachse,TX
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at FedEx through meticulous attention to detail and exceptional customer service skills. Spearheaded training programs and safety initiatives, leading to a significant reduction in equipment malfunctions. Expert in multitasking and organization, driving profitability and team cohesion as a General Manager at Whatabuger.
Overview
6
6
years of professional experience
Work History
Technician
Optimum
05.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Delivery Courier
FedEx
05.2021 - 05.2023
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
General Manager
Whatabuger
08.2018 - 07.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Biology -
Mississippi Valley State University
Itta Bena, MSSkills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
Timeline
Technician
Optimum
05.2023 - Current
Delivery Courier
FedEx
05.2021 - 05.2023
General Manager
Whatabuger
08.2018 - 07.2020
Biology -
Mississippi Valley State University
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