Timmy Brown

Learner Ambassador and Process Guide L1

• Took on interim leadership as Process Guide, covering for Process Assistants and managers to maintain seamless operations during high-volume shifts. Acted on behalf of the broader team, never saying Hicksville my job, to drive department success.
• Developed efficient training methods for cross-department teams, simplifying complex processes to boost productivity. Continuously refined coaching techniques to help new hires adapt quickly to packing workflows.
• Quickly stepped into leadership roles as needed, making fast decision to keep operations on track during peak periods. Supported team performance by addressing issues in real-time, ensuring timely results.
• Re-trained employees to correct errors, maintaining rigorous quality standards in packing and process operations. Pushed teams to exceed performance goals, aligning with Amazon's commitment to excellence.
• Fostered a supportive training environment, empowering new hires and cross-trained workers to grow their skills. Promoted team collaboration and morale, preparing for Process Assistant responsibilities.
• Trained and onboarded new hires in the packing department while stepping into Process Assistant duties, ensuring high-quality performance to meet customer delivery expectations. Coached teams to minimize errors, directly impacting customer satisfaction.