Tim Chin
San Diego,CA
Summary
Accomplished Operations Leader with extensive experience at Amazon, specializing in staff management and performance improvement. Proven expertise in training teams, driving environmental compliance, and implementing safety best practices. Skilled in optimizing processes to enhance efficiency in high-volume environments.
Overview
4
4
years of professional experience
Work History
Station Area Manager II
Amazon
05.2024 - Current
- Increased operational efficiency by managing daily operations for 500-2000 units per shift.
- Enhanced team skills through training on best practices and safety protocols.
- Boosted productivity by implementing process improvements across multiple shifts.
- Achieved 100% site compliance by collaborating with Amazon's Environmental and regional teams.
- Ensured operational continuity by mastering HR, Safety, and Environmental responsibilities independently.
Bar Attendant
Fox Restaurant Concepts (The Henry)
04.2022 - 05.2024
- Enhanced guest experiences by managing service support and cleanliness standards.
- Filled staffing gaps by learning bartending and serving responsibilities proactively.
- Anticipated guest needs, ensuring top-tier customer service in a busy environment.
- Trained service staff to maintain high performance in high-volume dinner services.
Front Desk Agent
Hilton La Jolla Torrey Pines
08.2023 - 12.2023
- Created welcoming environment by greeting and checking in guests promptly.
- Optimized room availability for 50 to 300 guests using Hilton's management system.
- Provided information on services and local attractions to enhance guest satisfaction.
- Ensured billing accuracy and processed payments efficiently for all transactions.
- Coordinated promptly with housekeeping and maintenance teams to fulfill guest requests.
Education
Bachelor of Arts - Communications
San Diego State University
San Diego, CA08-2023
Skills
- Staff management
- Operations management
- Persuasive Communication
- Customer Retention Management
- Relationship building and management
- Team development
- Team Leadership & Training on Environmental Practices
- Safety Compliance & Auditing
- Performance management
- Staff training and development
- Process Improvement & Workflow Optimization
Accomplishments
- Collaborated on a cross-functional team to develop an AI-based onboarding tool to support new leaders in a highly specialized Amazon business line.
- Helped develop a new safety reporting template to improve clarity and consistency in injury and incident documentation for leaders
- Helped develop and implement new workflows that improved inferred time and productivity rates while maintaining a safe working environment.
Affiliations
Phi Delta Theta Fraternity: Served as Vice President of Internal Affairs showcasing leadership, organizational skills and event planning.
Timeline
Station Area Manager II
Amazon
05.2024 - Current
Front Desk Agent
Hilton La Jolla Torrey Pines
08.2023 - 12.2023
Bar Attendant
Fox Restaurant Concepts (The Henry)
04.2022 - 05.2024
Bachelor of Arts - Communications
San Diego State University