Timmy Ngo
Westminster,CA
Summary
To obtain a position as an IT helpdesk and phone support in a dynamic environment that capitalizes on my telecommunications, hardware, software, networking knowledge, and customer support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
IT Help Desk / Technical Support
CP Technologies
15774 Gateway Cir, Tustin, CA 92780
07.2007 - 09.2023
- Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Laptops Desktops & Thin Clients) Tablets & Smartphones (IOS & Android) and Office365 Provide computer, software and telecom technical support to company team members as part of CPTech’s IT Help Desk Provide support for other peripheral equipment such as printers, scanners, copiers and audio-visual systems Fulfill administrative responsibilities including the addition and changes to user desktop, email, user domain account
- Setup and maintenance LAN connectivity, wireless networks, and IP Camera Surveillance systems
- Managed routine backup and restore of servers and desktops Responsible for network management including network performance tuning, security monitoring, PC upgrade, Printers/Scanners, Desktop software installation.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Tier 3 Technical Support and Product Manager
D-Link Corporation
01.2004 - 07.2007
- Effectively helped and trouble shoot AT&T and Lingo clients over the phone in setting up their VOIP gateway products DVG-1120M/DVG-1120S/DVG-1402S/DVG-1402S_L Extensive experience in setting up a broad range of VPN firewall (Sonic, AT&T, check point, Cisco, Nortel, Citrix, PPTP) using remote help desk tool
- Responsible for all high-end Firewall, NAT routers, wireless, print server, and VOIP product support
- Responsible for setting up IPSEC VPN tunnels between wide variety of routers and firewalls for a number of large corporate clients using remote help desk tool
- Assisted clients in setting up internet security cameras using D-Link surveillance products
Education
Skills
- Syspro
- MS Office365
- Photoshop
- Surveillance cameras
- Norton
- McAfee
- SyncBack
- ShadowProtect
- Bitdefender
- Backups
- Checkpoint VPN Client
- D-Link VPN Client
- Cisco VPN Client
- Power Point
- Remote Desktop
- Zoom
- Team Viewer
- Logmein
- Routers
- Switches (Managed and Unmanaged)
- Media Converter
- IP Cameras
- Wireless AP
- Server 2008R2 and Server 2012 R2
- PC
- Laptop
- Cell Phone
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Organization and Time Management
- Verbal Communication
- Multitasking Abilities
Areas Of Competency
- Over seventeen year’s extensive experience as a helpdesk support, phone support, systems administrator, and network administrator.
- Strong PC, application, and network troubleshooting skills
- Hands on experience with Windows 10/11, Active Directory and Office365
- Top tier customer service skills and a commitment to the quality of the customer’s experience
- Strong knowledge of networking hardware including servers, routers, switches, wireless AP, IP Cameras, and computer devices.
- Experience with end user desktop support in a multi-building, corporate campus environment
References
Available upon request
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
IT Help Desk / Technical Support
CP Technologies
07.2007 - 09.2023
Tier 3 Technical Support and Product Manager
D-Link Corporation
01.2004 - 07.2007