Timmy Nguyen
Yuba City,CA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Self Employee / Owner
TG's SHOP
01.2017 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Managed day-to-day business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Generated revenues yearly and effectively capitalized on industry growth.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Customer Service
BELLAZZO NAILS & SPA
01.2010 - 12.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
- Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
Sale Associate
Marshalls
01.2007 - 12.2010
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Education
Associate of Science - Information Technology
ITT Technical Institute
Sacramento06.2016
High School Diploma -
River Valley High School
Yuba City06.2010
Skills
- Business Management
- Budget Administration
- Regulatory Compliance
- Administrative Oversight
- Client Service
- Small Business Operations
- Business Marketing
- Customer Relations
- Relationship Building
- Business Planning
- Marketing
- Sales Leadership
- Negotiation
- Sales Management
- Organizational Skills
- Customer Service
- Technical Expertise
- Creative Thinking
- Typing over 60 WPM
- Able to fix some technical issues
- Manage the installation, design, and networking
- Deliver desktop support and technical training on software, hardware, and network troubleshooting
- Coordinate all aspects of helpdesk and ticketing system, including network installation, maintenance, and support
- Deliver PC and MAC support via phone, email, and site visits to customers on daily basis
- Utilize effective preventive and predictive maintenance techniques for computer and maintenance
Languages
English
Professional Working
Vietnamese
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Self Employee / Owner
TG's SHOP
01.2017 - Current
Customer Service
BELLAZZO NAILS & SPA
01.2010 - 12.2022
Sale Associate
Marshalls
01.2007 - 12.2010
Associate of Science - Information Technology
ITT Technical Institute
High School Diploma -
River Valley High School
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