Timmy Nguyen
Des Moines,IA
Summary
Accomplished Maintenance Technician with expertise in diagnosing and repairing complex mechanical and electrical systems at Pitney Bowes. Proven track record in enhancing equipment reliability and achieving a 10/10 customer satisfaction rating. Skilled in preventative maintenance and effective teamwork, ensuring minimal downtime and optimal performance. Proficient in managing AC/DC circuits and client relationships.
Overview
25
25
years of professional experience
Work History
Maintenance Technician
Pitney Bowes
Urbandale, Iowa
03.2016 - 09.2025
- Diagnosed and repaired mechanical and electrical issues on industrial equipment, including conveyors, PLC systems, mail sorters, and printers.
- Performed troubleshooting, preventative maintenance, and installations on components such as motors, bearings, hydraulic/pneumatic systems, relays, and sensors.
- Managed AC/DC electrical circuits, belt/pulley systems, photo-eyes, drive assemblies, and interlock switches to ensure equipment functionality.
- Followed daily, weekly, and monthly PM schedules to minimize downtime and maintain optimal equipment performance.
- Responded to emergency breakdowns, escalating issues when needed, and ensured quick resolution through effective teamwork and proactive solutions.
- Rebuilt assemblies and maintained a ready inventory of spare parts for efficient repairs.
DMT Onsite Technician
CiTi Group
Urbandale, Iowa
02.2012 - 02.2016
- Provided on-site technical support in a high-volume production environment, troubleshooting and repairing electrical, mechanical, servo-driven, and networked machines.
- Disassembled and repaired worn machine assemblies, ensuring timely repairs to meet production deadlines.
- Conducted weekly, 10M-piece cycle preventative maintenance to maximize equipment uptime and reliability.
- Completed comprehensive training in Automated Parcel Sorting (APS) and Mail Processing Systems (MPS), enhancing technical proficiency in system operations and maintenance.
- Provided on-site technical support at various locations across the U.S. and internationally, including the UK, adapting to diverse operational environments.
CSR Technician
Pitney Bowes Inc
Des Moines, USA
02.2013 - 01.2016
- Diagnosed, repaired, and replaced hardware and software for business clients, specializing in APS, MPS, HPI Cutters, scanners, and cameras.
- Performed preventative maintenance and managed real-time inventory for critical components, including motors, pneumatics, and circuit boards.
- Worked within a high-performance team to minimize downtime, optimize efficiency, and streamline inventory, reducing costs.
- Delivered exceptional client service, achieving a 10/10 customer satisfaction rating through proactive problem-solving and innovation.
- Conducted regular PM schedules (daily, weekly, monthly, quarterly) to ensure equipment reliability and client satisfaction.Working effectively with business clients to replace and repair defective hardware and software, perform preventative maintenance and provide the best Client Service. The equipment includes; APS, MPS, HPI Cutters and many different styles of scanners and cameras for mail printing and insertion equipment.
- Worked in an effective high performance team with goals that include reducing downtime, improving efficiency, saving money on inventory, keeping a rotating inventory (streamline our minimum and maximum usage of parts to prevent stagnant parts on the shelves) Real time accuracy inventory.
- Hardware includes but not limited to Servo & Hurst motors, pneumatics, pumps and circuit boards.
- Service and interact with Clients everyday keeping an open mind to opportunity that may come about with my creativity and innovative capabilities.
- Daily, weekly, monthly, quarterly, bi-annually and annual PM.
- Built and helped strengthen strong customer relationships and gained customer satisfaction feedback, ultimately leading to a 10/10 rating.
Mail Insertion Operator
Citi Group
04.2010 - 02.2013
- Set up, operate, maintain basic machinery and replace machine consumables
- Meet high production goals and standards
- Perform quality checks during machine operation to insure proper function
- Complete production/productivity logs, and reconcile production data.
- Prepare appropriate process documentation
- Interface with vendor field engineers
- Completed APS and MPS training
- Travel outside US/ and US support sites
Insertion Operator
Mail Services LLC
05.2000 - 04.2010
- Set up, operate, and maintain machinery
- Perform basic troubleshooting
- Manage client satisfaction by meeting deadlines
Skills
- Advanced Problem Solving
- Mechanical & Electrical Repair
- Preventative & Corrective Maintenance
- PLC Troubleshooting & Programming
- Technical Team Collaboration
- Tool & Workspace Management
- Adaptability
- Global Exposure
- Client Service & Relationship Management
Accomplishments
- CiTi Quality Excellence Award
- Pitney Bowes Recognition Award
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Maintenance Technician
Pitney Bowes
03.2016 - 09.2025
CSR Technician
Pitney Bowes Inc
02.2013 - 01.2016
DMT Onsite Technician
CiTi Group
02.2012 - 02.2016
Mail Insertion Operator
Citi Group
04.2010 - 02.2013
Insertion Operator
Mail Services LLC
05.2000 - 04.2010
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