Timmy Swaim

· Sorted and organized files, spreadsheets and reports.

· Analyzed problems, identified solutions and made decisions.

· Interacted with customers by phone, email or in-person to provide information.

· Completed research, compiled data, updated spreadsheets and produced timely reports.

· Collaborated in professional team to solve workflow issues.

· Answered incoming telephone calls, took down messages and provided information.

· Worked on projects using knowledge gained in classes to put together recommendations for issues.

· Built their website

· Fixed Google Information when being researched

· Updated/Ran their social media

· In charge of instagram, facebook and other social media apps

· Assisted with marketing needs in selling products to people

· Developed strong interpersonal communication skills to promote relationship building with internal and external customers

· Gained knowledge and experience working with children in educational setting

· Maintained clean, neat and operational facilities to serve all program needs

· Exhibited excellent communications and customer service relations skills

· Planned and delivered numerous activities and special events for programs and services

· Detailed program operations and participant activities with comprehensive recordkeeping.

· Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

· Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

· Led team by answering complex customer questions and went about it the appropriate way

· Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.

· Collaborated with internal teams to streamline operations across materials handling, production and shipping.

· Led large events, spoke to large crowds and coordinated multiple people for an end goal

· Served the public with their needs for the better of community

· Built Banners, Stages, Backdrops, for large events

· Sold rooms to people that wanted reservations

Trained staff newer and older staff at facility questions

· Assisted with special events or programs.

· Maintained clean, neat and operational facilities to serve program needs.

· Used strong interpersonal communication skills to convey information to others.

· Supported engaging, fun and smooth-running events by helping with organization and planning.

· Led meetings every Sunday, I was the Secretary of the group

· Planned where our help would be needed

· Received, screened and routed incoming calls.

· Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

· Delivered top-notch administrative support to office staff, promoting excellence in office operations.

· Handled payment and bill processing, change giving and payment collecting for guests.

· Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

· Collected room deposits, fees and payments.

· Prepared weekly employee work schedules for team members.

· Answered customer telephone calls promptly and appropriately handled needs.

· Answered multi-line phone system and greeted callers enthusiastically.

· Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

· Oversaw fast-paced front desk operations and guests' needs at busy facility.

· Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

· Confirmed relevant guest information and payment methods to prevent fraud.

· Welcomed each new arrival pleasantly and confirmed reservations and identification.