Timnesha Francis
Chicago,IL
Summary
An eager professional with customer service experience, looking to become a part of a team that I can help & provide professional child welfare casework services to children and families.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Tishman Speyer
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Phlebotomist Technician
LabCorp
02.2021 - 10.2023
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Helping pediatric patients preparing them for blood draw.
Home Health Aide
ASI Inc
03.2019 - 01.2021
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Permanency Training
Gary Comer College Prep
01.2018 - 04.2019
- Developed strong rapport with clients by demonstrating empathy, cultural sensitivity, and professionalism throughout all interactions.
- Ensured timely completion of required paperwork by closely managing caseloads and prioritizing tasks according to urgency.
- Strengthened relationships between birth families and caregivers through regular communication and support, promoting positive engagement in the permanency process.
- Provided ongoing support to adoptive families post-placement, addressing challenges and celebrating successes in the new family dynamic.
Education
Gary Comer College Prep
Chicago, IL06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patient Care
- First aid and safety
- Mobility support
- Prepares case documentation for evaluating services
Timeline
Customer Service Representative
Tishman Speyer
10.2023 - Current
Phlebotomist Technician
LabCorp
02.2021 - 10.2023
Home Health Aide
ASI Inc
03.2019 - 01.2021
Permanency Training
Gary Comer College Prep
01.2018 - 04.2019
Gary Comer College Prep
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