Timolin McKever
Rock Hill,SC
Summary
Experienced Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims department. Trains and mentors staff, optimizing compliance with policy and procedures. Works effectively with cross-functional teams in ensuring operational and service excellence. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership.
Overview
21
21
years of professional experience
Work History
Quality Claims Administrator Supervisor
Domtar
2014.01 - Current
- Maintained comprehensive records of claims processed, facilitating quick retrieval for audits and reviews.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Developed easy-to-understand reports for management, detailing key metrics and performance indicators of the claims department.
- Developed and maintained relationships with customers and suppliers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed stakeholder expectations effectively throughout various product mergers.
- Evaluated client needs and developed tailored solutions to increase positive customer experience.
- Prepared and submitted project invoices for review and approval.
- Coordinated supply procurement and required services for projects within budget requirements.
Sales Service Representative
Domtar
2007.01 - 2014.01
- Actively sought out opportunities for cross-selling or upselling within existing accounts, maximizing overall revenue generation from each relationship.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained accurate records of all sales activities, allowing for data-driven decision-making and continuous improvement efforts.
Customer Service Assoicate
Bowater
2003.01 - 2007.01
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Computerized Accounting And Payroll
York Technical College
Rock Hill, SCSkills
- Operations Management
- Office Management
- Database Administration
- Customer Communication
- Staff Training
- Accounts Payable and Receivable
Timeline
Quality Claims Administrator Supervisor
Domtar
2014.01 - Current
Sales Service Representative
Domtar
2007.01 - 2014.01
Customer Service Assoicate
Bowater
2003.01 - 2007.01
Associate of Science - Computerized Accounting And Payroll
York Technical College
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