Timon Wang
Foundational High-EQ Client Relationship Leader, Process Builder And Problem Solver.
Castaic,CA
Summary
Proven team builder, having been brought into several organizations to create a strategic collaborative culture team aligned on a single and united vision. Strong collaborator with strong negotiation skills and a high EQ. Forward-thinking professional recognized in the industry for driving innovative change. Communicative leader with proven track record of building high performing teams and deep client relationships.
Overview
27
27
years of professional experience
Work History
VP, Account Management, Commercial and SaaS
Elixir Solutions
(Remote)
12.2022 - Current
- Developed a high performing, relationship building team dynamic that fostered strong retention and business growth as recognized by our client partners and consultant community and in our NPS score increasing by 15 points from 2022 to 2023, navigating our team through bankruptcy and previous internal turnover.
- Built deep and resilient consultant and broker relationships, and reestablished Elixir's reputation as a small town and transparent service team in less than a year by building an attentive team, utilizing strong negotiation skills, an building trust by delivering on promises and creating alignment on mutual success.
- Created and led a scalable Client Success team for Elixir's Laker platform (SaaS) in three months to service a rapidly growing segment.
- Partnered with IT, product, and configuration leaders to build support processes for our platform.
- Led the account management team of 20 commercial account executives and three directors for national employee groups, public entities, labor unions, and hospital clients.
- Renewed clients at an 87% retention rate despite impending bankruptcy by Rite Aid and other headwinds, and improved improved internal employee retention from 60% to 92% in one year.
- Partnered with McKinsey to spearhead a retention subworkstream as part of an organizational business transformation strategy with over 100 initiative participants to provide immediate revenue stream and retain our clients quickly (RAMP).
Director, Client Engagement
Abarca Health
, (Remote)
10.2021 - 12.2022
- Created and executed a successful new client-centric Client Success structure in 90 days company-wide for a healthcare SaaS and White Label PBM organization.
- Spearheaded innovative approaches to relationship building and strategic planning with key focus around PBM to PBM and SaaS relationships.
- Managed a team of Account Executives owning a large PBM to PBM SaaS relationship with dotted line mentorship to Account Managers, Data Exchange Analysts, and Client Benefit Managers to grow and build relationships with key clients.
- Developed key promoters within our largest key PBM to PBM client, including direct partnerships with PBM VP of Account Management and VP of Operations.
- Developed a partnership with our key client to bring in additional business from competitor within 6 months.
- Created processes around API implementations and integrations, and currently providing input into areas of data exchange and testing.
- Developed a close and regular working relationship with the COO, VP of Product, and CIO to continuously improve both delivery and quality.
- Developed a communication strategy to improve overall relationship interactions and regular collaborative meetings.
- Partnered with Business Support to help roll out new projects that had the greatest impact to our clients and our business.
- Developed and mentored key next-stage leaders to develop bench strength and scalability.
- Regularly collaborated with COO internally and VP of Operations on the client side to develop process improvements, identify and message opportunities for growth.
- Oversaw and provided input on development of work processes and roles and responsibilities to feed into projects that provided the most impact to our clients.
- Managed a team that services and builds key relationships with high-touch priority clients with business in Medicare, Medicaid, and employer-group health plans.
Sr. Implementation Manager
MedImpact Healthcare Systems
San Diego, (Remote)
10.2017 - 10.2021
- Consulted on several large key client implementations that had greatest impact to the organization.
- Assembled and led a project team of Managers, Directors, and key subject experts to drive a full scale build of client benefits, including connectivity and hierarchy development.
- Developed initial key leadership relationships with clients once they completed the sales process for a successful handoff.
- Created project plans identifying key issues, approaches and performance metrics.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Worked on high impact and high visibility projects to the organization.
- Assembled and collaborated with high functioning teams for successful implementation of complex projects.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Led and mentored the Medimpact implementation team around best practices and processes.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Outlined work plans, determined resources, and wrote timelines as part of project scope determination.
Sr Client Services Account Manager
MedImpact Healthcare Systems Inc.
, (Remote)
10.2006 - 09.2017
- Grew and flourished client relationships from customer to business partner through flawless operations delivery.
- Served as primary operations point of contact for the client.
- Managed a large book of health plan and commercial clients.
- Facilitated discussions and meetings with the client on a frequent basis to quickly alleviate issues and provide project updates.
- Built customer loyalty through consistent communication, quick response, and aligning goals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profits through providing excellent customer service, and creative approaches to customer management.
Supervisor, Prior Authorization
Health Net, Inc. Of California
08.2003 - 09.2006
- Managed a team of 20-25 prior authorization coordinators to review exception requests, contract information, and take provider and member calls for a large health plan.
- Worked closely with the clinical team to review processes and requests, and refine and align review protocol.
- Served as the primary lead for large implementation projects that affected the team, such as vendor transitions and software process updates.
- Lead a project to develop specialty payment strategies and responsibility delineation for specialty drugs.
- Managed and reviewed the team quarterly and annually.
- Created creative solutions for team motivation and incentives, team meetings, and team morale.
- Oversaw a process where we prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Maintained compliance with patient privacy and security regulations.
Prior Authorization Coordinator
WellPoint, Anthem Blue Cross
Woodland Hills, CA
01.2003 - 06.2003
- Verified eligibility and compliance with authorization requirements for service providers.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
Pharmacy Technician
Knollwood Pharmacy (Good Neighbor Pharmacy)
Granada Hills , CA
01.1997 - 01.2003
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated directly with doctors offices via telephone, fax, and email.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Stocked, labeled and inventoried medication to keep accurate records.
Education
Bachelor of Arts - English Education
California State University
Northridge, CA 01.1999 - 01.2005
Licensed Pharmacy Technician - Pharmacy Tech
California State Board of Pharmacy
Sacramento, CA 06.1999 - 06.1999
Skills
Client Relationship Building
Problem Solver
Team Management and Mentoring
Strategic planning
Timeline
VP, Account Management, Commercial and SaaS
Elixir Solutions
12.2022 - Current
Director, Client Engagement
Abarca Health
10.2021 - 12.2022
Sr. Implementation Manager
MedImpact Healthcare Systems
10.2017 - 10.2021
Sr Client Services Account Manager
MedImpact Healthcare Systems Inc.
10.2006 - 09.2017
Supervisor, Prior Authorization
Health Net, Inc. Of California
08.2003 - 09.2006
Prior Authorization Coordinator
WellPoint, Anthem Blue Cross
01.2003 - 06.2003
Licensed Pharmacy Technician - Pharmacy Tech
California State Board of Pharmacy
06.1999 - 06.1999
Bachelor of Arts - English Education
California State University
01.1999 - 01.2005
Pharmacy Technician
Knollwood Pharmacy (Good Neighbor Pharmacy)
01.1997 - 01.2003