Timothy Adams
Algoma,WI
Summary
Dynamic Dispatch Manager with 5 years of experience supervising dispatch team and drivers to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
8
8
years of professional experience
Work History
Lead Dispatcher
Kenan Advantage Group Inc.
03.2019 - Current
- Directed dispatching, routing, and tracking of 25+ fleet vehicles.
- Trained new dispatchers on company protocols, TMW and total mail systems
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivated team to deliver high-level dispatch support in hectic fast paced environment while successfully meeting departmental goals.
- Conferred with customers/drivers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Assisted in updating customers policies related to dispatch operations, maintaining compliance with industry standards and regulations.
Dispatcher
Kenan Advantage Group Inc.
12.2015 - 03.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery and ensure no run outs.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
Associate Degree - Business Management
Northeast Wisconsin Technical College
Green Bay, WIHigh School Diploma -
Green Bay West High School
Green Bay, WI06.2005
Skills
- Quick Decision Making
- Multi-tasking
- Motivational Skills
- Data Entry
- Critical Thinking
- Customer Service
- Route Planning
- Customer Relationship Management
Altruistic contributions
Volunteering at Boys and Girls Club of Door County
Timeline
Lead Dispatcher
Kenan Advantage Group Inc.
03.2019 - Current
Dispatcher
Kenan Advantage Group Inc.
12.2015 - 03.2019
Associate Degree - Business Management
Northeast Wisconsin Technical College
High School Diploma -
Green Bay West High School
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