Timothy Adams

Meadow Lands,PA

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating pipelines and growing profit channels. Strategic-thinking leader with expertise in total customer focus, persuasively introducing products, demoing the products (getting the Wow!), and revealing customer needs two questions ,to deliver solutions that make sense for the customer.

Overview

years of professional experience

Work History

Store Lead 2 / SL

GameStop INC.

Morgantown , WV

02.2022 - Current

Performed daily audits of the store's physical condition, cleanliness, product placement, pricing accuracy.
Answered customer queries and complaints and provided prompt solutions.
Analyzed sales data to identify trends and adjust stocking levels accordingly.
Maintain P&L by setting examples, accountability,and follow-up.
Provide "on-the-fly" coaching strategies with reflection techniques such as "what are your opportunities and how can we overcome them?"
Following company standard of procedure on trades, graded collectibles, tech trades, returns, defected items, and shrink.
Setting company standards by stating clear expectations and answering questions.
Top 500 store (Yearly) in the company three times in 3 years.
top 10 store (Yearly), two times in the last 3 years.
Top 10 store for PRO week for the last year. 4/4 quarters.

Solutions Expert

BestBuy LLC

Bethel Park , Pennsylvania

03.2014 - 08.2021

Asking open-end questions to gain stated an unstated needs.
Created budget-related solutions to customers, needs, wants and desires.
Use top down, and assumptive selling skills, to make sure the customer gets everything they need,for their technology to work properly. including but not limited to IPS solutions, modems,routers, repeaters, gateways, whole home Wi-Fi solutions and security, protection and installation plans, financing solutions, protection and coverage needs including Device cases and sleeves.
nationally recognized top performer for 6 years in a row. Multi-Million dollar writer for 6 years in a row. Subscriptions and Service top performer,including with Comcast, Microsoft, Sony, And LG relations at the time.
Credit card and Selling skills team captain.

Education

GED -

Canon McMillan High School

Cannonsburg, Pennsylvania

06-2003

Skills

Staff training and development
Scheduling and time management
Loss prevention strategies
Budgeting and financial management
Store operations
Promotions and marketing
Goal setting and achievement
Customer loyalty and retention
Employee management
Scheduling coordination
Employee scheduling
Sales strategies

Customer service
Conflict resolution
KPI tracking
Recruiting and hiring
Expert selling skills and psychology
Active listening
Coaching and being a team player
Critical thinking
Implementing a "make it make sense selling mentality"
Tech savvy and oriented
Total customer focus mentality

Timeline