- Cardiology and working alongside physicians and stakeholders alike in order to provide patients with the best possible care
- Healthcare evolution and innovation, and being part of positive changes in the industry
- Community and patient education
- Teaching and mentoring future leaders in the healthcare industry
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering, helping others, and giving back to the community
Timothy A. Ferris
Cardiac Valve Program Manager
Overland Park
Summary
Experienced Program Manager skilled in managing functional operations and projects related to processes and procedures, with a history of driving projects to successful completion. Advanced understanding of organizational strategies, financial management, procurement and contracting. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact organizational success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cardiac Valve Program Manager
Saint Luke’s Hospital
02.2023 - Current
- Provides oversight and direction to a Valve Program that performs 350 transcatheter valve procedures and 325 surgical valve procedures annually
- Responsible for increasing program volume growth, while continuing to improve quality outcomes for patients
- Identifies, and follows through to completion, programs and awards to assist improving the growth and prestige of our Valve Program
- Establishes strong relationships with key stakeholders, ensuring support for program initiatives
- Conducts comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions
- Ensures compliance with state and national guidelines and standards in the care of the valve and cardiac patient population within Saint Luke’s
- Collaborates with a multidisciplinary team regarding aspects of care for patients, and a focus on innovation and growth
- Plans, develops, implements, and evaluates readiness for Comprehensive Cardiac Certification, including the maintenance of programmatic requirements outlined by The Joint Commission
- Serves as a liaison between the Valve Program and hospital leadership, other facilities, and other physicians
- Serves as a resource to help facilitate staff development and work on special projects
- Manage cross-functional teams for successful project completion within deadlines and budgets
- Manage multiple strategic projects with numerous sub-projects or workstreams
- Additional duties include performance improvement, data collection and review, and trending of quality metrics
Practice Manager III
HCA/PSG-Independence Neurosurgery Services
01.2021 - 02.2023
- Managed three separate medical practices with a total of 15 Providers and 25 Clinical Staff, including a total annual operating budget of greater than $7M
- Planned, developed, organized, implemented and directed the day-to-day functions of the medical practices and their programs
- Ensured that compliance, efficiency and patient satisfaction were key focus, while committing to the care and improvement of human life
- Used best practices to identify and improve upon patient safety and superior quality outcomes
- Developed and managed the budget, revenue, and expenses of each medical practice to ensure success and profitability
- Managed staff performance including supervising, coaching/counseling, interviewing, hiring and training new staff, while also educating, training and preparing current staff for success and opportunities of upward mobility
- Addressed issues raised by physicians, employees and patients and sought out appropriate leaders and partners to ensure problem solving and process improvement were key areas of focus
- Worked closely with, and developed meaningful relationships with, Centerpoint Medical Center Management, Staff and local community partners to help patients in Independence and surrounding areas thrive
- Acted as a Change Agent within the Centerpoint Market through identifying barriers and opportunities within not only my clinics but the entire market, and worked with DPS and HCA management to implement positive improvement
Spec RCM QA III/Quality Reporting Team Lead
Envision Physician Services
10.2016 - 11.2020
- Assisted clients of Physician Office Partners to determine and achieve Quality Reporting Measures set forth by CMS and the ASA
- Worked alongside providers to develop clinical documentation integrity and improvement to ensure better patient outcomes
- Assured compliance with all regulatory standards and worked with other departments to improve processes and efficiency
- Responsible for the recruitment, development and retention of highly qualified team members
- Monitored overall performance of 11 team members and provided feedback to the department Supervisor
- Assisted Supervisor with preparation and analysis of routine summary reports, along with sampling and validation of data accuracy
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Assisted Supervisor and providers with assessment and creation of new clinical documentation, along with assessment and updating of current clinical documentation
- Assisted Supervisor with any other reporting, training and monitoring as needed
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
Practice Manager
Saint Luke’s Health System
12.2013 - 05.2016
- Managed three separate medical practices with a total of 11 Providers and 20 Clinical Staff, including a total annual operating budget of greater than $5M
- Created, monitored and evaluated budgets for each clinic regarding both financial and patient volume expectations
- Delegated authority to assigned Supervisors/Coordinators in developing and implementing short- and long-term plans and objectives for clinical and clerical functions
- Developed guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary
- Assisted in the recruiting, hiring, orientation, development and evaluation of providers and staff
- Worked closely with all departments at Saint Luke’s, including credentialing, marketing and legal, to ensure that providers and clinics are properly credentialed and being marketed effectively to substantiate growth
- Established and maintained an efficient and responsive patient flow system
- Supported and upheld established policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes and requirements of accreditation and regulatory agencies
- Acted as Project Lead for the EPIC implementation for all the Saint Luke’s Physician Specialist Northland clinics
- Worked with local schools, including UMKC, to help place PA, RN and MA students with proctors in Saint Luke’s North clinics for their specialist rotations
Practice Manager/Nuclear Medicine Technician
Colorado Heart and Vascular
04.2001 - 12.2013
- Responsible for site-specific clinical operations to ensure employees meet operational goals, patient satisfaction objectives and clinical excellence as directed by physicians and the Colorado Heart and Vascular Board
- Improved practice revenue through effective financial management and strategic cost reductions
- Developed and coordinated employee infrastructure, training programs, protocols and expectations, and monitoring systems to help employees be successful
- Acted as liaison between physicians and administration to ensure organizational strategic objectives were achieved
- Co-managed with the HR Director so State and Federal guidelines were followed in all areas of employee processes, including: hiring, disciplinary process, workers’ comp, risk management, benefits/payroll and the termination process
- Prepared and monitored clinic/departmental budgets and analyzed data for developing strategies to ensure increased revenues and decreased expenses
- Maintained a strong knowledge of new clinical processes, technology and changing regulations to help ensure the organization excels in clinical quality and patient care
- Assisted in implementing and maintaining an effective Electronic Medical Records system
- Developed and maintained the integration of Colorado Heart and Vascular into a successful Patient Centered Medical Home relationship with many Denver-area physicians
- Managed all direct marketing to Denver-area physicians on how Colorado Heart and Vascular would positively influence their practice and patient outcomes
Education
Master of Business Administration - Health Care Management
Regis University
Denver, CO05-2008
Bachelor of Science - Exercise Physiology
Central Missouri State University
Warrensburg, MO12-1998
Skills
- Microsoft Office proficiency
- Expertise in various EMR systems
- Project management
- Program leadership
- Risk analysis and management
- Organizational change management
- Strategic planning
- Process improvement
- Operations management
- Vendor relationship management
- Collaborative team management
- Stakeholder engagement
Accomplishments
- Achieved Valve Program growth through effectively helping with process improvement.
- Collaborated with team of Interventional Cardiologists and Cardiothoracic Surgeons in the development of the Structural Heart Program at Saint Luke's Hospital
Certification
Certified Professional in Healthcare Quality
Interests
Timeline
Certified Professional in Healthcare Quality
12-2025
Cardiac Valve Program Manager
Saint Luke’s Hospital
02.2023 - Current
Practice Manager III
HCA/PSG-Independence Neurosurgery Services
01.2021 - 02.2023
Spec RCM QA III/Quality Reporting Team Lead
Envision Physician Services
10.2016 - 11.2020
Practice Manager
Saint Luke’s Health System
12.2013 - 05.2016
Practice Manager/Nuclear Medicine Technician
Colorado Heart and Vascular
04.2001 - 12.2013
Master of Business Administration - Health Care Management
Regis University
Bachelor of Science - Exercise Physiology
Central Missouri State University
Honors / Awards
- The American Heart Association-Target Aortic Stenosis Initiative 2025
- The American Heart Association and the Center for Disease Control-Heart Valve Disease Education and Awareness Initiative 2025
- The Mitral Foundation-Mitral Valve Repair Reference Center Award 2024
- Dean’s Honor Roll, Regis University Summer 2008