Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
Generic

TIMOTHY ALLEN SHULER

Dryden,Virginia

Summary

Dedicated to delivering top-notch customer service and ensuring customer satisfaction through exceptional support. Skilled in applying best practices to provide effective solutions for diverse customer needs. Adept at navigating challenges and resolving issues promptly to enhance overall customer experience. Passionate about fostering positive relationships and exceeding expectations in every interaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Associate

Advance Auto Parts
05.2025 - Current
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Land Survey Technician

Cumberland Partners LLC
05.2019 - 04.2025
  • Used land deeds and records to establish property boundaries.
  • Set permanent property corners in accordance with the state of Virginia regulations.
  • Skilled at working independently and collaboratively in a team environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Delivered services to customer locations within specific timeframes.
  • Excellent communication skills, both verbal and written.

Police Sergeant, Patrol

Coeburn Police Department
08.2018 - 05.2019
  • Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Wrote daily shift reports and entered those reports into the state data base each day.
  • Wrote incident reports as needed and entered those reports into the state data base.
  • Backed up patrol officers during difficult stops or to answer complex questions.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Coordinated with law enforcement agencies to respond to security incidents and emergencies.

Lead Grounder

Hall's Electric
08.2017 - 05.2018
  • Installed ground wires for multiple customers in concrete shelter buildings.
  • Installed wiring for lighting and receptacles in concrete buildings.
  • Worked effectively in fast-paced environments.
  • Applied effective time management techniques to meet tight deadlines.

Sheriffs Deputy, School Resource Officer

Lee County Sheriffs Department
12.2013 - 05.2017
  • Provided security and safety to school staff and students.
  • Conducted school security inspections.
  • Collaborated with administration and teachers to develop crisis plans.
  • Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.
  • Performed conflict resolution between student body, parents, teachers, and administration.
  • Monitored crowded public areas and events to mitigate risk and promote safety.

Customer Service Representative

CG Direct / Profinity
09.2011 - 09.2013
  • Worked as independent contractor providing customer service from home
  • Worked as an escalation supervisor and handled customers who were angry and irate and de-escalated the situation and resolved their issues
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

General Studies -

Mountain Empire Community College
Big Stone Gap, Virginia
05.1997

No Degree - Criminal Justice

Southwest Virginia Criminal Justice Training Academy
Bristol, VA
05-2014

School Resource Officer Training - Criminal Justice

Central Shenandoah Criminal Justice Training Academy
Harrisburg, VA
01-2014

High School Diploma -

Lee High School
Ben Hur, Virginia
06.1996

Skills

  • Survey measurements
  • Data collection
  • Property research
  • GIS applications
  • Complaint resolution
  • Account updating
  • De-escalation techniques
  • Data entry
  • Service upselling
  • Inbound and outbound calling
  • Courtroom testimony
  • Verbal and written communication

Certification

  • School Resource Officer Training, Central Shenandoah Criminal Justice Training Academy, Harrisburg, Virginia, 01/01/14
  • Police Training Academy, Southwest Virginia Criminal Justice Training Academy, Bristol, Virginia, 01/01/14, 05/01/14

Accomplishments

  • Attended the Southwest Virginia Criminal Justice Training Academy and graduated in May of 2014
  • Lee High School Honor Roll
  • Received Governors Seal on High School Diploma
  • Was in the top 25% of my high school graduating class

Languages

English
Native or Bilingual

Timeline

Sales Associate

Advance Auto Parts
05.2025 - Current

Land Survey Technician

Cumberland Partners LLC
05.2019 - 04.2025

Police Sergeant, Patrol

Coeburn Police Department
08.2018 - 05.2019

Lead Grounder

Hall's Electric
08.2017 - 05.2018

Sheriffs Deputy, School Resource Officer

Lee County Sheriffs Department
12.2013 - 05.2017

Customer Service Representative

CG Direct / Profinity
09.2011 - 09.2013

General Studies -

Mountain Empire Community College

No Degree - Criminal Justice

Southwest Virginia Criminal Justice Training Academy

School Resource Officer Training - Criminal Justice

Central Shenandoah Criminal Justice Training Academy

High School Diploma -

Lee High School

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TIMOTHY ALLEN SHULER