Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Anderson

MURFREESBORO

Summary

Dynamic Service Advisor at Wyatt Johnson Ford with a proven track record in customer relationship management and problem-solving. Enhanced client satisfaction through effective service coordination and education on vehicle maintenance. Skilled in equipment inspection and preventive maintenance, fostering loyalty and repeat business while optimizing workflow for timely service delivery.

Overview

11
11
years of professional experience

Work History

Service Advisor

WYATT JOHNSON FORD
02.2025 - Current
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Coordinated with technicians to ensure timely completion of service appointments.
  • Managed service schedules, optimizing workflow and enhancing client satisfaction.
  • Developed and maintained strong relationships with clients, fostering loyalty and repeat business.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

Operations Technician

State of Tennessee
03.2017 - 10.2020
  • Optimized operations efficiency by streamlining processes and implementing innovative solutions.
  • Demonstrated expertise in equipment operation, contributing to higher quality outputs within tight deadlines.
  • Conducted thorough root cause analyses for recurring issues, leading to long-term resolutions and minimized system disruptions.
  • Served as a trusted resource for technical guidance, offering valuable input during critical decision-making processes and fostering a culture of continuous learning within the team.
  • Developed comprehensive training materials to ensure consistent knowledge transfer among new hires and existing employees.
  • Reduced equipment downtime through regular maintenance checks and swift troubleshooting.
  • Collected, arranged, and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.
  • Gathered, organized and input information into digital database.

Developmental Technician

State of Tennessee
04.2014 - 03.2017
  • Provided compassionate care to clients, fostering a positive and nurturing atmosphere conducive to growth and development.
  • Trained new Developmental Technicians on best practices and procedures within the field, leading to increased efficiency in service delivery.
  • Facilitated community integration for clients by organizing outings and activities that encouraged socialization and participation.
  • Implemented sensory-based interventions when necessary which helped clients manage self-regulation challenges.
  • Addressed any behavioral issues promptly using appropriate interventions while documenting incidents accordingly per company policy.
  • Implemented behavior management techniques, promoting a safe environment for both staff and clients alike.

Education

GED -

Siegel High School
Murfreesboro
05.2009

Skills

  • Machine operation
  • Preventive Maintenance
  • Equipment inspection
  • Task prioritization
  • Customer relationship management
  • Problem-solving aptitude
  • Teamwork and collaboration
  • Excellent communication

Timeline

Service Advisor

WYATT JOHNSON FORD
02.2025 - Current

Operations Technician

State of Tennessee
03.2017 - 10.2020

Developmental Technician

State of Tennessee
04.2014 - 03.2017

GED -

Siegel High School

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