Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Anthony Jr

Applicant
Statesboro,GA

Summary

Experienced team player with over 7 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction as well as working on independent tasks behind the scenes. Motivated to learn new jobs and tasks, grow, and excel.

Overview

8
8
years of post-secondary education
9
9
years of professional experience

Work History

Liberty National
05.2020 - 10.2020
  • Obtaining initial qualifying information about potential clients by phone.
  • Establishing an in-person line of communication with business owners.
  • Individually meeting with employees of each company and educating them as to the benefits that would be provided through their employers.
  • Maintaining and servicing current accounts to maximize client satisfaction.
  • Commuting statewide to scout and expand clientele base.

Auto-Owners Insurance Company
03.2016 - 03.2020
  • Initiating contact with customers to begin the auto claims process.
  • Investigating claims and assessing liability/ Evaluating injury claims.
  • Setting expectations, evaluating and re-evaluating the most efficient path forward.
  • Coordinating between customers and outside vendors: body shops, attorneys, etc.
  • Managing and overseeing claim files to their ultimate completion.
  • Providing technical expertise to colleagues regarding system functions.

Home Depot
Conyers, United States, GA
08.2013 - 03.2016
  • Transitioned between different departments depending on the greater customer service need.
  • Completed paperwork for ingoing and outgoing items in the Tool Rental Department,.
  • Performed basic upkeep on tools and demonstrated their proper use to customers.
  • Educated customers about the functions of products and their applications in and around the home.
  • Drove sales by selling the full project to customers allowing them to shop efficiently.
  • Obtained forklift license after proving capacity to safely operate heavy machinery.
  • Assisted in loss prevention to prevent theft and shrink.

Pizza Inn
Vidalia, United States, GA
06.2008 - 06.2009
  • Worked with management to train new employees within the establishment.
  • Demonstrated versatility in customer service, food preparation, restaurant maintenance, merchandising, etc.
  • Quickly and efficiently delivered a quality finished product to each and every customer.

Ohoopee Regional Library
Vidalia, United States, GA
06.2008 - 03.2009
  • Welcomed and attended to the needs of patrons as a front desk clerk, answered questions and provided recommendations.
  • Merchandised and accounted for library items remaining, leaving, and returned throughout the workday.

Education

Bachelor’s Degree -

Georgia Southern University
08.2009 - 05.2013

High School Diploma -

Vidalia Comprehensive High School
Vidalia, GA
08.2005 - 05.2009

Skills

Almost 10 years of Excellent Customer Service Experienceundefined

Timeline

Liberty National
05.2020 - 10.2020

Auto-Owners Insurance Company
03.2016 - 03.2020

Home Depot
08.2013 - 03.2016

Bachelor’s Degree -

Georgia Southern University
08.2009 - 05.2013

Pizza Inn
06.2008 - 06.2009

Ohoopee Regional Library
06.2008 - 03.2009

High School Diploma -

Vidalia Comprehensive High School
08.2005 - 05.2009

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