Timothy Anthony Jr
Applicant
Statesboro,GA
Summary
Experienced team player with over 7 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction as well as working on independent tasks behind the scenes. Motivated to learn new jobs and tasks, grow, and excel.
Overview
8
8
years of post-secondary education
9
9
years of professional experience
Work History
Liberty National
05.2020 - 10.2020
- Obtaining initial qualifying information about potential clients by phone.
- Establishing an in-person line of communication with business owners.
- Individually meeting with employees of each company and educating them as to the benefits that would be provided through their employers.
- Maintaining and servicing current accounts to maximize client satisfaction.
- Commuting statewide to scout and expand clientele base.
Auto-Owners Insurance Company
03.2016 - 03.2020
- Initiating contact with customers to begin the auto claims process.
- Investigating claims and assessing liability/ Evaluating injury claims.
- Setting expectations, evaluating and re-evaluating the most efficient path forward.
- Coordinating between customers and outside vendors: body shops, attorneys, etc.
- Managing and overseeing claim files to their ultimate completion.
- Providing technical expertise to colleagues regarding system functions.
Home Depot
Conyers, United States, GA
08.2013 - 03.2016
- Transitioned between different departments depending on the greater customer service need.
- Completed paperwork for ingoing and outgoing items in the Tool Rental Department,.
- Performed basic upkeep on tools and demonstrated their proper use to customers.
- Educated customers about the functions of products and their applications in and around the home.
- Drove sales by selling the full project to customers allowing them to shop efficiently.
- Obtained forklift license after proving capacity to safely operate heavy machinery.
- Assisted in loss prevention to prevent theft and shrink.
Pizza Inn
Vidalia, United States, GA
06.2008 - 06.2009
- Worked with management to train new employees within the establishment.
- Demonstrated versatility in customer service, food preparation, restaurant maintenance, merchandising, etc.
- Quickly and efficiently delivered a quality finished product to each and every customer.
Ohoopee Regional Library
Vidalia, United States, GA
06.2008 - 03.2009
- Welcomed and attended to the needs of patrons as a front desk clerk, answered questions and provided recommendations.
- Merchandised and accounted for library items remaining, leaving, and returned throughout the workday.
Education
Bachelor’s Degree -
Georgia Southern University
08.2009 - 05.2013
High School Diploma -
Vidalia Comprehensive High School
Vidalia, GA 08.2005 - 05.2009
Skills
Almost 10 years of Excellent Customer Service ExperienceStrong written and communication skills
Dependable, hardworking, efficient
ForkliftLoss preventionManagingMerchandisingSalesSpanishCollaboration/ Teamwork
Critical thinking
Interpersonal Communication
Timeline
Liberty National
05.2020 - 10.2020
Auto-Owners Insurance Company
03.2016 - 03.2020
Home Depot
08.2013 - 03.2016
Bachelor’s Degree -
Georgia Southern University
08.2009 - 05.2013
Pizza Inn
06.2008 - 06.2009
Ohoopee Regional Library
06.2008 - 03.2009
High School Diploma -
Vidalia Comprehensive High School
08.2005 - 05.2009