TIMOTHY AQUINO
New York,NY
Summary
Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.
Overview
13
13
years of professional experience
Work History
Toll Attendant Supervisor
Shimmick Construction Company
Orlando, FL
10.2021 - 08.2022
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Monitored front areas so that questions could be promptly addressed.
- Supervised 12 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Completed bi-weekly payroll for 12 employees.
Logistic Shipping Lead
Nordstrom
New York, NY
10.2018 - 01.2020
- Stayed up to date on freight and shipping practices and regulations.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Sent booking requests to freight forwarders and generated bills of lading.
- Maintained strong relationships with shipping carriers such as UPS, FedEx and DHL.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Reviewed order data to verify transactions and shipping dates.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Phone specialist
ONS
Greenwich, CT
07.2015 - 02.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Assisted customers by answering questions and responding to inquiries.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion and access to services.
Chashier
Payomatic Check Cashing
Bronx, NY
09.2012 - 04.2016
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
Cashier Team Lead
Abercrombie & Fitch
Bronx, NY
10.2011 - 01.2013
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Monitored company inventory to keep stock levels and databases updated.
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Best Buy
Kingston, NY
04.2009 - 01.2011
- Received payment by cash, credit cards, or automatic debits
- Created and used marking strategies for customers to sign up for credit cards, and insurance on the products that they purchased
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Identified prices of goods, and tabulated bills using cash register and optical price scanners.
Education
GED -
East High
Skills
Cash drawer management
undefinedTimeline
Toll Attendant Supervisor
Shimmick Construction Company
10.2021 - 08.2022
Logistic Shipping Lead
Nordstrom
10.2018 - 01.2020
Phone specialist
ONS
07.2015 - 02.2018
Chashier
Payomatic Check Cashing
09.2012 - 04.2016
Cashier Team Lead
Abercrombie & Fitch
10.2011 - 01.2013
Cashier
Best Buy
04.2009 - 01.2011
GED -
East High
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