Timothy Arnhold
San Tan Valley,AZ
Summary
Reliable business professional with experience in project management, and process improvement. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OSP West Region Lead
Tilson Technology Management Inc.
06.2023 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Performed field calculations to complete assessments.
- Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
- Adapted quickly to changing conditions on job sites, efficiently adjusting plans as needed while maintaining overall project goals.
- Reduced costly errors by meticulously reviewing survey data and ensuring proper documentation.
- Assisted in training new team members on surveying techniques, fostering a supportive work environment for continued growth.
- Conducted topographic surveys to support land development projects, resulting in successful completion within deadlines.
- Coordinated survey crew activities and oversaw field operations.
- Contributed to cost reduction efforts by identifying areas for improvement in processes and equipment usage.
- Streamlined workflow for increased efficiency, implementing effective communication and collaboration among team members.
- Created visual presentations of topographical characteristics using QGIS and ArcGIS.
Core Technician II
Cox Communications Inc.
01.2021 - 05.2023
- Customer service, customer relations, problem resolution, troubleshooting services and equipment, installation of new services to homes and businesses
- Certified in coax, fiber, and business application
- Achieved multiple promotions and trainings, ranked in the top 3 percent of all technicians for the last two quarters.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Office Manager
Arizona's Best Garage Door & Repair Company
04.2019 - 05.2021
- Answer multi-line phone, address customer concerns and issues, schedule jobs, coordinate dispatch, order doors and parts, maintain inventory, on-call answering phones on weekends, maintain communication between office and technicians.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Assembler II
Volt/Oracle
07.2018 - 03.2019
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Completed durable assemblies and subassemblies with hand and power tools.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Collaborated with team members to improve production processes and maintain quality standards.
- Followed outlined specifications to implement assembly plans.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Customer Service Manager
Hand Me Out Creations
01.2017 - 03.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Customer Service - Cashier
Dicks Sporting Goods
09.2016 - 02.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High school diploma - GED
Portland Community College
Rainier, OR06.2006
Skills
- Microsoft office
- Inventory Control
- Warehouse
- Management
- Customer Service
- Accounts Receivable
- Scheduling
- Accounts Payable
- Computer Skills
- Communications
- Construction Experience
- Data Entry
- Bookkeeping
- Human Resources
- Office Management
- Data Analysis
- Work Planning and Prioritization
- Issue Resolution
- Attention to Detail
- Quality Control
- OSHA Compliance
- Tech-Savvy
Certification
Driver's License
OSHA 10
Assessments
- Reliability, Proficient, 11/01/19
- Data Entry, Familiar, 04/01/19
- Verbal Communication, Proficient, 04/01/19
- Supervisory Skills: Directing Others, Expert, 04/01/19
- Cognitive Ability, Highly Proficient, 04/01/19
- Mechanical Skills: Aptitude, Proficient, 04/01/19
- Warehouse Associate, Highly Proficient, 12/01/19
- Composing & Sorting Email, Proficient, 12/01/19
Willingtorelocate
- Beaverton, OR
- Portland, OR
- Clackamas, OR
Personal Information
Authorized To Work: US
Timeline
OSP West Region Lead
Tilson Technology Management Inc.
06.2023 - Current
Core Technician II
Cox Communications Inc.
01.2021 - 05.2023
Office Manager
Arizona's Best Garage Door & Repair Company
04.2019 - 05.2021
Assembler II
Volt/Oracle
07.2018 - 03.2019
Customer Service Manager
Hand Me Out Creations
01.2017 - 03.2018
Customer Service - Cashier
Dicks Sporting Goods
09.2016 - 02.2017
High school diploma - GED
Portland Community College
Driver's License
OSHA 10
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