Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Arnold

Oklahoma City,Oklahoma

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

31
31
years of professional experience

Work History

General Manager

The UPS Store Inc.
11.2009 - 01.2024
  • Reported issues to higher management with great detail.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Account Manager

Rent First
01.2006 - 11.2009
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Team Leader

America Online
02.2003 - 12.2005
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Store Manager

Leslie's Pool Supplies
01.1993 - 01.2003
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

No Degree - Business Administration And Management

University of Oklahoma
Norman, OK

Skills

  • Organizational Structuring

  • Market Analysis

  • Sales Coaching

  • Product Analysis

  • Sales Team Development

  • Staff Management

  • Revenue Growth

  • Sales Tracking

  • Troubleshooting expertise

  • Schedule Management

  • Customer Service

  • Budget Control

Timeline

General Manager

The UPS Store Inc.
11.2009 - 01.2024

Account Manager

Rent First
01.2006 - 11.2009

Team Leader

America Online
02.2003 - 12.2005

Store Manager

Leslie's Pool Supplies
01.1993 - 01.2003

No Degree - Business Administration And Management

University of Oklahoma
Timothy Arnold