Results-driven and highly skilled Senior Operations Manager with over 30 years of experience in optimizing operational processes, leading cross-functional teams, and driving organizational success. Seeking to leverage expertise in strategic planning, resource management, and performance optimization to contribute to the growth and efficiency of [Company Name]. Adept at identifying opportunities for improvement, managing large-scale projects, and ensuring operational excellence across all levels. Committed to fostering a culture of collaboration, continuous improvement, and customer satisfaction.
Overview
37
37
years of professional experience
Work History
Senior Operations Manager
Kroger Mountain View Foods
06.2023 - Current
Strategic Planning & Process Improvement
Develop and implement operational strategies that align with the company’s objectives.
Identify areas for operational improvement and lead initiatives to increase efficiency.
Analyze performance metrics and data to assess the effectiveness of processes and make recommendations for enhancements.
Team Leadership & Management
Manage and mentor operational teams, ensuring they are motivated and aligned with company goals.
Hire, train, and develop staff to ensure a skilled workforce.
Lead cross-functional teams and ensure coordination between different departments.
Resource Management
Manage the procurement and allocation of necessary materials, equipment, and personnel to meet operational needs.
Project Management
Lead and supervise key operational projects, ensuring they are completed on time, within scope, and on budget.
Collaborate with other departments to execute large-scale initiatives effectively.
Risk Management & Compliance
Identify potential risks in the operations process and develop mitigation plans.
Ensure compliance with industry standards, regulations, and company policies.
Address any operational disruptions or challenges and create contingency plans.
Performance Monitoring & Reporting
Develop and track key performance indicators (KPIs) to monitor the success of operational strategies.
Prepare reports for senior leadership, providing insights into operational performance, trends, and issues.
Customer Focus & Quality Control
Ensure that products or services meet the required quality standards and customer expectations.
Implement measures to maintain high levels of customer satisfaction.
Supply Chain & Logistics Management
Oversee the supply chain and logistics to ensure timely delivery of products and services.
Identify cost-saving opportunities within the supply chain and implement improvements.
Collaboration with Senior Leadership
Work closely with senior leadership teams to provide input on operational strategies, goals, and challenges.
Report on the effectiveness of operations and suggest improvements or new initiatives.
Operations Manager
Kroger Fulfillment Center
01.2022 - 06.2023
Oversee operational activities.
Hiring and Training employees.
Ensure safe and efficient operations.
Carry out management responsibilities in accordance with company’s policies.
Communicate job expectations: planning, monitoring, appraising and reviewing job contributions.
Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures:
Manage staff levels and hours.
Provide regular feedback to associates on performance against all department and plant goals and objectives (KPIs).
Communicate customer issues with employees and devise ways of improving the customer experience.
Perform one-on-one meetings with supervisor to develop their leadership skills.
Conduct performance reviews and provide performance feedback to supervisors
Receive and resolve operation problems for shift.
Establish and monitor employee schedules.
Group Leader
Kroger Mountain View Foods
01.2013 - 01.2022
Support and participate in the plant’s safety process.
Oversee daily activities of assigned shift, relying on high degree of concentration and thorough knowledge of the operations process and ensuring necessary, daily communication with other managers, leads, and all associates.
Plan, coordinate and advise department associates of work to be completed daily.
Oversee daily set up of machinery and equipment prior to production for efficient and effective operation.
Monitor production process to ensure smooth flow.
Receive and resolve operation problems for shift.
Monitor performance of department associates to ensure adherence to established standards and procedures such as safety and housekeeping.
Give verbal and written reports daily to Production Manager and any other necessary personnel to fulfill appropriate documentation and communication.
Visually inspect products and/or operations to ensure quality of products and/or work.
Facilitate or schedule communication meeting regularly with department associates.
Provide progressive training to develop shift leads.
Provide regular feedback to associates on performance against all department and plant goals and objectives.
Follow established programs, policies and practices to produce safe quality foods that meet regulatory and company requirements.
Support the development, implementation, maintenance, and ongoing improvement of the SQF 2000 Systems.
Accountable to the Kroger Manufacturing Food Safety and Quality Principles.
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
Group Leader (2013-Present)
Production Specialist/ 1st Shift Production Supervisor
Jackson Ice Cream (Kroger)
01.1996 - 01.2013
Supervised up to 35 employees
Reasonable for safe and efficient operations of 4 production lines
Member of the Quality Control Team
Member of the HACCP Team
Efficiency Coordinator backup
Reasonable for the editing of all KDT for all 3 shifts
Production Specialist/ 1st Shift Production Supervisor (2009-Present)
Production Scheduling Manager
Jackson Ice Cream (Kroger)
01.2005 - 01.2009
Manage safe and efficient operation of two warehouses.
Manage safe and efficient operation of mix department, a 24 hour operation
Manage and oversee inventory control of both raw and finished items
Production scheduling for four production lines (over 150 sku’s)
Oversee ordering of raw ingredients and materials
99.7% Customer Satisfaction Rate to all customers
Reliability/Efficiency Manager
Jackson Ice Cream
01.2001 - 01.2005
Responsible for increased plant reliability to above 85%
Implementation of 5S and I-85 training course throughout the plant. By increasing reliability, we increased profitability.
Reported results back to Kroger’s General Office
Won Pinnacle Award for being the first plant to reach and maintain 85% efficiency and above
Created gant charts improving CIP processes
Use of RE, octane and loss tree analysis templates
2nd Shift Production Supervisor
Jackson Ice Cream
01.1996 - 01.2001
Supervised 35 employees
Supervised entire plant on second shift
Analysis for costs savings of transferring product production from one plant to another plant (Costs savings $700,000 per year)
Production Manager
Just Squeezed Juices
01.1988 - 01.1995
Responsible for safe and efficient operation of fill, label and box departments.
Inventory management, shift scheduling.
Dispatch, juice extraction, invoicing.
Education
B.A. - Business Management and Business Administration
University of Phoenix
Denver, CO
01.2001
Skills
Proficient in Word, PowerPoint, Excel, IMS, Kronos, KDT
Completed Kroger’s Presentation Skills Course
Completed Kroger’s Trainer the Trainer Course
Completed Kroger’s Total Process Control Training
Operations management
Productivity improvement
Timeline
Senior Operations Manager
Kroger Mountain View Foods
06.2023 - Current
Operations Manager
Kroger Fulfillment Center
01.2022 - 06.2023
Group Leader
Kroger Mountain View Foods
01.2013 - 01.2022
Production Scheduling Manager
Jackson Ice Cream (Kroger)
01.2005 - 01.2009
Reliability/Efficiency Manager
Jackson Ice Cream
01.2001 - 01.2005
Production Specialist/ 1st Shift Production Supervisor
Jackson Ice Cream (Kroger)
01.1996 - 01.2013
2nd Shift Production Supervisor
Jackson Ice Cream
01.1996 - 01.2001
Production Manager
Just Squeezed Juices
01.1988 - 01.1995
B.A. - Business Management and Business Administration