Timothy Bailey
Oklahoma City,OK
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Garnishment Specialist
Paycom
01.2023 - 02.2024
- Set up wage garnishments resulting from child support orders and tax levies.
- Provided customer support to employees by answering garnishment-related inquiries.
- Maintained a comprehensive understanding of various types of wage attachments, including tax levies, child support orders, and student loan deductions, enabling accurate processing of diverse cases.
- Provided expert guidance on complex garnishment matters, assisting colleagues in navigating challenging situations.
- Managed approximately 7 to 8 calls a day along with 3 to 5 emails.
- Managed entering in 35 to 40 new garnishments a day for clients
Customer Experience Manager
Home Depot
01.2018 - 10.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed lumber department while being number one for our store district and region.
- Increased Lumber department sales by $100,000 for our quarter.
Truck Driver
PAM Transportation Services Inc
06.2015 - 11.2017
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Drove over 100,000 miles Safely and efficiently
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time
Locomotive Engineer
BNSF
09.2013 - 05.2015
- Recorded logs of train car destinations and contents.
- Inspected train in motion and stationary to determine proper functionality.
- Communicated with train dispatchers to obtain and adjust directions.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Communicated through various methods to conduct train movement.
- Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Worked with over 25 conductors and assistants to drive locomotives safely.
- Monitored gauges and meters to measure speed, amperage, battery charge and air pressure in brake lines and main reservoirs.
- Conferred with conductors and traffic control center personnel via radio phones to issue and receive information concerning stops, delays and oncoming trains.
- Responsible for over 500 hours of safe transport of rail freight.
Industrial Maintenance Mechanic
Hobby Lobby Warehouse
09.2012 - 08.2013
- Operated hoists, cranes and power tools to disassemble devices and remove defective parts.
- Performed regular inspections and regularly lubricated machinery.
- Performed root-cause analysis on defective components, disassembling them to identify issues and completing necessary repairs.
- Calibrated and adjusted machinery for operational consistency.
- Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
- Completed over 300 hours of Maintenance on all necessary equipment.
U-Verse Installer
AT&T
01.2012 - 07.2012
- Operated tools, equipment and machinery according to safety standards.
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Calculated materials and time needed for each job.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Maintained schedule of appointments with eye for both quality and speed of service.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Managed 20 calls daily.
Air Traffic Control Specialist
United States Navy, USN
08.2002 - 10.2011
- Communicated instructions to pilots through clear delivery and enunciation.
- Delivered weather updates to pilots to determine if necessary to divert aircraft to different airports.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Utilized communications systems to direct movement of pilots and ground personnel.
- Provided pilots with instructions for safe landings and takeoffs at airport averaging over 80 flights per day.
- Reviewed requests for activities impacting National Air Space (NAS) and Special Use Airspace (SUA) management.
Education
No Degree - Air Traffic Control Approach School
Center For Naval Aviation Technical Training (CNATT)
Pensacola, FL09.2009
No Degree - Carrier Air Traffic Control
Center For Naval Aviation Technical Training (CNATT)
Pensacola, FL11.2008
No Degree - Air Traffic Control
Center For Naval Aviation Technical Training (CNATT)
Pensacola, FL08.2006
High School Diploma -
Putnam City High School
Oklahoma City, OK05.2002
Skills
- Gathering Supplies
- Operating Procedures and Policies
- Sales Quota Management
- Networking Events
- Customer Complaint Resolution
- Customer Experience Improvement
- Staff Support
- Confidentiality handling
- Document Review
- Microsoft Office
Certification
- Locomotive Engineer
- Class A Driver's License
- Forklift
- Reach Forklift
- Pacer Forklift
- Order puller
Timeline
Garnishment Specialist
Paycom
01.2023 - 02.2024
Customer Experience Manager
Home Depot
01.2018 - 10.2023
Truck Driver
PAM Transportation Services Inc
06.2015 - 11.2017
Locomotive Engineer
BNSF
09.2013 - 05.2015
Industrial Maintenance Mechanic
Hobby Lobby Warehouse
09.2012 - 08.2013
U-Verse Installer
AT&T
01.2012 - 07.2012
Air Traffic Control Specialist
United States Navy, USN
08.2002 - 10.2011
No Degree - Air Traffic Control Approach School
Center For Naval Aviation Technical Training (CNATT)
No Degree - Carrier Air Traffic Control
Center For Naval Aviation Technical Training (CNATT)
No Degree - Air Traffic Control
Center For Naval Aviation Technical Training (CNATT)
High School Diploma -
Putnam City High School
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