With 27 years of experience in the industry, Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Customer Relationship Management
Conflict Resolution
Professionalism
Continuous Improvement
Quality Assurance
Risk Management
Problem-solving aptitude
Workflow Optimization
Adaptability
Self Motivation
Relationship Building
Excellent Communication