Kylie Sanford
Murfreesboro,TN
Summary
Dynamic healthcare workforce leader with a proven track record in travel clinician recruitment and strategic account management at HealthTrust. Combines deep insight into HealthTrust's MSP operations with hands-on experience navigating competitive, non-exclusive client environments. Skilled in developing innovative recruitment strategies that elevate candidate engagement, accelerate placements, and expand market share. Recognized for challenging conventional methods, leveraging data-driven insights, and adapting internal best practices into scalable solutions that deliver measurable performance across diverse travel staffing markets.
Overview
7
7
years of professional experience
Work History
Senior Regional Account Manager
HealthTrust Workforce Solutions
11.2021 - Current
- Supervised 25+ clinicians, ensuring optimal resources for excellent patient care across multiple hospitals.
- Collaborate with Division Leadership in strategic planning at LMAT meetings to identify and address critical hospital staffing gaps and support hospitals through operational and organizational changes.
- Oversaw fulfillment of approximately 30 daily shifts by coordinating with hospital administration and staffing specialists.
- Achieved 105% growth in designated targets for 2024 through effective resource management.
- Streamlined operations, enhancing team productivity and managing complex tasks efficiently.
- Facilitated communication between clients, operations, and network professionals to ensure alignment.
- Maintained accountability for territory management, including resources and expenditures within budget standards.
- Established long-term relationships with over 15 HCA Hospitals to enhance collaboration.
- Proactively assessed client needs, resolving issues to ensure high levels of customer satisfaction.
Travel Recruiter
HealthTrust Workforce Solutions
04.2021 - 11.2021
- Managed 35+ nurses, therapists, and technicians within seven months of hiring.
- Recruited medical professionals through Workforce 2.0, social media boards, and referrals.
- Negotiated compensation packages and contracted professionals for HCA and non-HCA facilities.
- Ensured compliance with state regulations and facility policies for all employees.
- Reviewed and corrected employee timesheets to guarantee accurate payroll processing.
- Delivered exceptional customer service to enhance employee job satisfaction.
- Developed internal relationships across departments within HealthTrust/HCA.
- Supervised one to two trainee recruiters simultaneously.
HR Coordinator
Amazon Regional Center
12.2020 - 04.2021
- Oversaw employment, compensation, labor negotiations, and employee relations issues.
- Leveraged Microsoft Office skills to analyze data using Excel pivot tables and Vlookup.
- Compiled time-sensitive reports for 29,904 associates across 21 locations.
- Collaborated with site HR teams to enforce attendance policies consistently.
- Facilitated communication with associates to arrange accommodations and provide service information.
- Reviewed and corrected associates’ time cards to ensure accurate payroll processing.
- Delivered essential support for HR regional center during COVID-19 by developing innovative data analysis methods.
Patient Service Representative
Tennessee Oncology
02.2020 - 12.2020
- Answered telephone and greeted patients courteously and efficiently.
- Scheduled patient appointments, tests, and admissions to streamline processes.
- Conducted patient checkout process to ensure smooth transitions.
- Completed pre-certification for diagnostic tests and admissions as per insurance requirements.
- Managed communications regarding Patient Portal and assisted with registration.
- Promptly responded to requests from patients, physicians, and clinical staff.
- Delivered messages to appropriate disciplines for effective information flow.
- Collaborated with staff via instant messaging system to enhance communication.
Mental Health Tech
Cumberland Hall Hospital
08.2019 - 02.2020
- Delivered direct patient care while offering guidance and serving as a positive role model.
- Planned, implemented, evaluated, and monitored treatment activities and therapeutic groups.
- Assisted with medication administration to ensure compliance and safety.
- Conducted thorough assessments of patients to determine needs and progress.
- Educated patients and families on treatment plans, fostering understanding and engagement.
Frontline Recruiting Specialist
Atria Senior Living
11.2018 - 08.2019
- Reviewed analytics for 41 communities utilizing Qlik, PeopleSoft, iCIMS, and Kronos software.
- Conducted active recruitment for frontline staff through platforms such as Indeed, myCNA, ZipRecruiter, Facebook, local universities, and news stations.
- Collaborated with Regional Vice Presidents and department heads to develop strategic recruiting and retention plans.
- Coordinated job fairs across communities to attract potential candidates.
- Traveled to various communities to conduct on-site recruiting and tailor strategies to local job markets.
- Led recruiting discussions with Divisional Department Heads and Regional Vice Presidents to explore effective recruitment tactics.
- Presented at corporate training events to instruct Directors on leveraging recruiting resources.
- Supervised two interns while providing training and guidance on tasks.
Education
Bachelor of Science - Healthcare Administration
Western Kentucky University
Bowling Green, KY12.2018
Skills
- Leadership and team management
- Recruiting operations and strategy
- Training and development
- Cross-functional collaboration and communication
- Compliance, quality, and decision-making
- Client relationship management
- Territory management
- Resource allocation
- Data analysis
- Project management
- Budget oversight
- Operational efficiency
Timeline
Senior Regional Account Manager
HealthTrust Workforce Solutions
11.2021 - Current
Travel Recruiter
HealthTrust Workforce Solutions
04.2021 - 11.2021
HR Coordinator
Amazon Regional Center
12.2020 - 04.2021
Patient Service Representative
Tennessee Oncology
02.2020 - 12.2020
Mental Health Tech
Cumberland Hall Hospital
08.2019 - 02.2020
Frontline Recruiting Specialist
Atria Senior Living
11.2018 - 08.2019
Bachelor of Science - Healthcare Administration
Western Kentucky University
References
References available upon request.
Training
- Leadership Essentials
- A leadership development program that equips managers and supervisors to effectively execute strategy, drive operational excellence and effectively lead others while providing an exceptional care experience.